Make better business decisions by accessing advanced analytics and dashboards, around your team’s activities.
Monitor Activities in Real-Time
Track the number of calls made by your team or individuals throughout your chosen time periods. Moreover, the call overview report highlights the duration of the call. You can also drill down to view the number and type of activities that resulted from that call so that you can focus on those activities which bring greater ROI, in the future.
Likewise, by using this data, you can view the average success rate (ASR) of your calling activities. This can be used to measure your pick-up rates and analyze the success of your team’s calling efforts.
Analyze a Breakdown of Your Calls
As a business, you can keep track of calls made by key departments or individuals instantly. Using CloudCall reports, analyze how incoming calls are directed and distributed so that callers first reach the right team or individual who can help them with their request. This is beneficial for lowering their average handle times (AHT). Moreover, you can measure the distribution of calls over your chosen categories to gain more information, not only about the type of calls that your team are making but also the type of calls that your customers are calling about. This ensures that you have sufficient team members with the knowledge and expertise to deal with their requests.
Train and Develop Your Team, Successfully
Having access to real-time reports and dashboards provides you with a view of the team and individual performance. Use reports to establish key performance indicators (KPIs) and track these to ensure that your team is working to the best of their ability. Use the supervisor panel to monitor individual’s call activities, to identify training gaps, while recording the call gives you the flexibility to playback the call for the individual and gives you the platform to provide valuable feedback. Being able to record the calls can provide your team with examples of great and poor calls, helping with their training and development.
Schedule Reports for Management Reporting
Automatically schedule and send daily, weekly, monthly or yearly call activity reports so that you’ll always have visibility over your business’s call activities.
The dashboard is very informative and we feel that our business has all the tools that we need.Mike FlintE2E Infosys Ltd.
One of the benefits of using CloudCall is that we are able to monitor calls and call times, which helps us to maximize the performance of our sales team membersRebecca SchweenManaging Director at Worldkonnekt Ltd
We're constantly evaluating the tools that are out there on the market and making sure that our teams have access to the best of the best and that's what led us to CloudCall.Joe KellyCOO at Talon
The call overview and reporting functionality enable our Sales Managers to monitor the amount of inbound and outbound calls taken, dropped and connected for their weekly metrics.Razi AkramIT Support Engineer at Bullhorn