OPTIMISE YOUR SOLUTION:
Select the CRM capabilities, messaging, and telephony to match the needs of each individual – fully optimising your CRM communications.
Choosing the Right CloudCall Unified Communications Solution is as Easy as 1, 2, 3.
1. Select the CRM Capabilities and Telephony for Each Individual.
Choose from 3 plans.
Performance: For power users looking to maximise their results.
Professional: For frequent CRM users.
Essential: For team members who never access your CRM.
Click-to-Call
Inbound Screen Pop
Activity Sync to CRM
Call Recording
Call Recording Storage
Call Controls via CRM Interface
Call Disposition and Notes
In-Call Consent
Automatic Call Distribution
Outbound ID
Agent Presence
Monitor, Whisper, Barge
Advanced Reporting
Progressive Dialler
Queue Callback
Local Presence
Voicemail Drop
CloudCall Go! Mobile App
PERFORMANCE
Click-to-Call
Inbound Screen Pop
Activity Sync to CRM
Call Recording
Call Recording Storage : 12 Months
Call Controls via CRM Interface
Call Disposition and Notes
In-Call Consent
Automatic Call Distribution
Outbound ID
Agent Presence
Monitor, Whisper, Barge
Advanced Reporting
Progressive Dialler
Queue Callback
Local Presence
Voicemail Drop
CloudCall Go! Mobile App
PROFESSIONAL
Click-to-Call
Inbound Screen Pop
Activity Sync to CRM
Call Recording
Call Recording Storage : 6 Months
Call Controls via CRM Interface
Call Disposition and Notes
In-Call Consent
Automatic Call Distribution
Outbound ID
Agent Presence
Monitor, Whisper, Barge
Advanced Reporting
Progressive Dialler
Queue Callback
Local Presence
Voicemail Drop
CloudCall Go! Mobile App
ESSENTIAL
Click-to-Call
Inbound Screen Pop
Activity Sync to CRM
Call Recording
Call Recording Storage : 3 Months
Call Controls via CRM Interface
Call Disposition and Notes
In-Call Consent
Automatic Call Distribution
Outbound ID
Agent Presence
Monitor, Whisper, Barge
Advanced Reporting
Progressive Dialler
Queue Callback
Local Presence
Voicemail Drop
CloudCall Go! Mobile App
2. Consider the Messaging Features Your Team Needs
Basic: Free Instant Messaging (IM) and Pay-As-You-Go SMS; Included in all CloudCall Solutions.
Premium: Enhanced IM and SMS capabilities and SMS bundle options.
SMS
SMS Cost
SMS-CRM Sync
SMS Number
SMS Reporting
SMS Inclusive Bundle Options
Instant Messaging, One to One
Instant Messaging, Group
CRM Conversation Sync
Unlimited Instant Messages
Historical Message Search
Branch Messaging
BASIC
SMS
SMS Cost : Standard Rate
SMS-CRM Sync
SMS Number : Generic, Non-Geographic
SMS Reporting
SMS Inclusive Bundle Options
Instant Messaging, One to One
Instant Messaging, Group : Up to 4 Per Group
CRM Conversation Sync
Unlimited Instant Messages
Historical Message Search : Up to 30 Days
Branch Messaging: Up to 10 Branch Rooms
PREMIUM
SMS
SMS Cost : Reduced Rate
SMS-CRM Sync
SMS Number : Mobile Number Provided
SMS Reporting
SMS Inclusive Bundle Options
Instant Messaging, One to One
Instant Messaging, Group : Up to 10 Per Group
CRM Conversation Sync
Unlimited Instant Messages
Historical Message Search : Unlimited
Branch Messaging: Unlimited
3. Add a Cost-Effective Call Plan and Messaging Bundles
CloudCall offers a variety of call plans with domestic and global minutes bundled for voice communications.
PAY AS YOU GO
PAY FOR WHAT YOU USE
2000 MINUTES
PER USER/MONTH
UNLIMITED
PER USER/MONTH
GLOBAL
PER USER/MONTH
Add a CloudCall messaging bundle, for a cost-effective way of reaching your contacts.
250 MESSAGES
PER USER/MONTH
500 MESSAGES
PER USER/MONTH
750 MESSAGES
PER USER/MONTH
1000 MESSAGES
PER USER/MONTH
1500 MESSAGES
PER USER/MONTH
Additional Information: CloudCall Baseline Telephony Features
Hosted PBX
IVR and Calling Groups
Main Company Number
Dedicated Per User Number
Phone, Email and Chat Support
Hunt Groups
Department and Company Level Voicemail
Voicemail to Email
Group Pick Up
Do Not Disturb
Company Conference Bridge – 6 Rooms
Advanced Analytics and Reporting Suite
Extension Dialling
Hot Desking
”“CloudCall gave our leadership the insights necessary to bring our reps, both in-office and remote, to a higher level of performance and overall success.”
– Michael Tosto, Harvey Nash