CloudCall Pricing

Voice. SMS. Messaging.

Capture All Interactions in Your CRM.

OPTIMISE YOUR SOLUTION:

Select the CRM capabilities, messaging, and telephony to match the needs of each individual – fully optimising your CRM communications.

Choosing the Right CloudCall Unified Communications Solution is as Easy as 1, 2, 3.

1. Select the CRM Capabilities and Telephony for Each Individual.

Choose from 3 plans.

Performance: For power users looking to maximise their results.

Professional: For frequent CRM users.

Essential: For team members who never access your CRM.

 

  
 
Click-to-Call
Inbound Screen Pop
Activity Sync to CRM
Call Recording
Call Recording Storage
Call Controls via CRM Interface
Call Disposition and Notes
In-Call Consent
Automatic Call Distribution
Outbound ID
Agent Presence
Monitor, Whisper, Barge
Advanced Reporting
Progressive Dialler
Queue Callback
Local Presence
Voicemail Drop
CloudCall Go! Mobile App

PERFORMANCE

Click-to-Call
Inbound Screen Pop
Activity Sync to CRM
Call Recording
Call Recording Storage : 12 Months
Call Controls via CRM Interface
Call Disposition and Notes
In-Call Consent
Automatic Call Distribution
Outbound ID
Agent Presence
Monitor, Whisper, Barge
Advanced Reporting
Progressive Dialler
Queue Callback
Local Presence
Voicemail Drop
CloudCall Go! Mobile App

PROFESSIONAL

Click-to-Call
Inbound Screen Pop
Activity Sync to CRM
Call Recording
Call Recording Storage : 6 Months
Call Controls via CRM Interface
Call Disposition and Notes
In-Call Consent
Automatic Call Distribution
Outbound ID
Agent Presence
Monitor, Whisper, Barge
Advanced Reporting
Progressive Dialler
Queue Callback
Local Presence
Voicemail Drop
CloudCall Go! Mobile App

ESSENTIAL

Click-to-Call
Inbound Screen Pop
Activity Sync to CRM
Call Recording
Call Recording Storage : 3 Months
Call Controls via CRM Interface
Call Disposition and Notes
In-Call Consent
Automatic Call Distribution
Outbound ID
Agent Presence
Monitor, Whisper, Barge
Advanced Reporting
Progressive Dialler
Queue Callback
Local Presence
Voicemail Drop
CloudCall Go! Mobile App

2. Consider the Messaging Features Your Team Needs

Basic: Free Instant Messaging (IM) and Pay-As-You-Go SMS; Included in all CloudCall Solutions.

Premium: Enhanced IM and SMS capabilities and SMS bundle options.

 

  
 
SMS
SMS Cost
SMS-CRM Sync
SMS Number
SMS Reporting
SMS Inclusive Bundle Options
Instant Messaging, One to One
Instant Messaging, Group
CRM Conversation Sync
Unlimited Instant Messages
Historical Message Search
Branch Messaging

BASIC

SMS
SMS Cost : Standard Rate
SMS-CRM Sync
SMS Number : Generic, Non-Geographic
SMS Reporting
SMS Inclusive Bundle Options
Instant Messaging, One to One
Instant Messaging, Group : Up to 4 Per Group
CRM Conversation Sync
Unlimited Instant Messages
Historical Message Search : Up to 30 Days
Branch Messaging: Up to 10 Branch Rooms

PREMIUM

SMS
SMS Cost : Reduced Rate
SMS-CRM Sync
SMS Number : Mobile Number Provided
SMS Reporting
SMS Inclusive Bundle Options
Instant Messaging, One to One
Instant Messaging, Group : Up to 10 Per Group
CRM Conversation Sync
Unlimited Instant Messages
Historical Message Search : Unlimited
Branch Messaging: Unlimited

3. Add a Cost-Effective Call Plan and Messaging Bundles

CloudCall offers a variety of call plans with domestic and global minutes bundled for voice communications.

PAY AS YOU GO

PAY FOR WHAT YOU USE

2000 MINUTES

PER USER/MONTH

UNLIMITED

PER USER/MONTH

GLOBAL

PER USER/MONTH

Add a CloudCall messaging bundle,  for a cost-effective way of reaching your contacts.

250 MESSAGES

PER USER/MONTH

500 MESSAGES

PER USER/MONTH

750 MESSAGES

PER USER/MONTH

1000 MESSAGES

PER USER/MONTH

1500 MESSAGES

PER USER/MONTH

Additional Information: CloudCall Baseline Telephony Features

  • Hosted PBX

  • IVR and Calling Groups

  • Main Company Number

  • Dedicated Per User Number

  • Phone, Email and Chat Support

  • Hunt Groups

  • Department and Company Level Voicemail

  • Voicemail to Email

  • Group Pick Up

  • Do Not Disturb

  • Company Conference Bridge – 6 Rooms

  • Advanced Analytics and Reporting Suite

  • Extension Dialling

  • Hot Desking

“CloudCall gave our leadership the insights necessary to bring our reps, both in-office and remote, to a higher level of performance and overall success.”

– Michael Tosto, Harvey Nash