Quick video: What do customers want?

When is the right time to send a text, and when do we want to talk? What can be automated, and what demands the human touch? How are businesses managing these multi-channel communications? And how much do businesses need to adapt their communication strategies for different demographics? We’ve got some pretty interesting stats to show you from our new report that will help you understand what your customers want. Take a look at our quick video.

Download our Guide to Perfecting Conversations with your Customers here