Blog | CloudCall
5 Tips for Better Conversations with Customers

5 Tips for Better Conversations with Customers:

By | Candidate Experience, Communications, Customer Experience, Management, Productivity, Sales
Our research on the Art of Conversation has led to very informative information on how, when, and in which ways to converse with customers. This is especially useful given the current circumstances of the world and how to continue to have strong conversations remotely. Below are 5 tips for better conversations with customers discussing platforms, perspectives, and the people themselves.

Download the full report here
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Art of Conversation. What customers want

Outbound contact: What do customers want?

By | Communications, Customer Experience, Technology, Training

Our brandnew research which delves into how businesses can perfect the art of conversation with customers, uncovers disparity between what channels of communication customers believe they want vs the more effective methods of communication.  

Key findings: 

  • Customers are most actively open to ‘real-time’ communications such as receiving phone calls and texts when there is an immediate benefit to them. Companies who rely on email will miss out on building valuable relationships with customers.
  • 69% of customers state that they are happy to be contacted about new products and services. However, only 24% of those surveyed stated they would be happy if that contact was by call, message or app alert. This is inconsistent with actual customer behaviour, as 48% of under 40s browsed or brought new products or services from their mobile in response to a call or message.
  • Businesses should not expect to get results from calling alone. 67% of customers are reluctant answer their mobile phone if they don’t know who’s calling. So, it’s important to give people as much information as possible.
  • 41% of customers say they are more likely to engage if businesses follow up a missed call with a text message they can respond to in their own time. In fact, sometimes a text alone is enough. 73% have reacted to a text message from a business, and 23% have been prompted to review a deal or contract coming to an end e.g. insurance or mobile contract.
  • 78% of those surveyed say that a quick text is all they need to remind them of an appointment or delivery, and 73% have remembered to make, change or cancel commitments to service providers in response to contact via mobile.

To find out more about your customers contact preferences, download the AOC e-book here  

 *This research was conducted before the Covid-19 pandemic in January 2020. Its purpose is to help businesses reflect, adapt and evolve communications with customers in a post-pandemic world. 

Art of Conversation LIVE - Episode 3

A quick conversation with… Joachim de Wild, CEO, Simfony

By | Communications, Customer Experience, Management, Productivity, Technology, Training
Our third Art of Conversation Live instalment focuses on all thing’s mobile connectivity, IoT, security and how to get past the learning curve, quicker, as we talk to Joachim de Wild, CEO of Simfony. 

5G and IoT were, until recently, buzzwords that have perhaps not triggered the kind of reactions we would normally expect from such innovative development. Joachim takes us through some real-life examples of how organisations are using advances in connectivity technology to evolve their own propositions… 

Listen to the full podcast here 
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Infographic – How to Engage with customers via mobile

By | Communications, Customer Experience, Productivity, Sales, Technology
When engaging with a customer via mobile, you want to take full advantage of your conversation to ensure all goes well. Based on our research, there are certain measures that should be taken into account when reaching out. No one wants their time to be wasted, so be sure to have a concrete plan with steps in place to properly engage with your customers…
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A quick conversation with… Rick Faubert, Partner, True search

By | Communications, Customer Experience, Management, Marketing, Productivity
Our second Art of Conversation Live podcast gives us first-hand insight into the world of recruitment and staffing right now, as we talk to Rick Faubert, Partner at Retained Executive Search company, True Search.  

Through the art of conversation, Rick takes us through the journey that brought him to True Search, how developing his communication skills have enriched his experiences, how he’s adapted during the COVID-19 pandemic, right through to why he’s hopelessly addicted to U2.  

Listen to the full podcast here 
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4 tips for brand survival during COVID-19

By | Communications, Customer Experience, Marketing, Productivity, Technology
In our first Art of Conversation Live podcast our Marketing Director, James Marscheider, talks to Pete Hendrick, Managing Director of Octopus Group, a leading marketing and advertising agency. The conversation inevitably turns to the current landscape and how the COVID-19 pandemic is impacting the marketing industry and how brands can survive and get ready for recovery 

Listen to the full podcast here. 
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A quick conversation with… Pete Hendrick, Managing Director, Octopus Group

By | Communications, Customer Experience, Management, Productivity, Technology
In our first Art of Conversation Live podcast Marketing Services Director, James Marscheider, talks to Pete Hendrick, Managing Director of Octopus Group, a leading marketing and advertising agency. Through the art of conversation, this podcast will take you on a journey that will help you pivot your business and marketing strategy to the new world order, and beyond.

Listen to the full podcast here.
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Quick video: What do customers want?

By | Communications, Customer Experience, Productivity, Sales, Technology
When is the right time to send a text, and when do we want to talk? What can be automated, and what demands the human touch? How are businesses managing these multi-channel communications? And how much do businesses need to adapt their communication strategies for different demographics? We’ve got some pretty interesting stats to show you from our new report that will help you understand what your customers want. Take a look at our quick video.
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Art of Conversation - Whitepaper Download

New Research Bridges the Gap in Customer Conversations 

By | Communications, Customer Experience, Marketing, Productivity, Sales, Technology
Businesses are in constant dialogue with their customers. The vast majority of this contact is remote, carried out by phone, online or via mobile apps. And the use of these channels to sell and provide customer service will only increase as businesses adapt and evolve during the COVID-19 pandemic to come out fighting the other side. 

With countless communication channels to choose from, it can be a minefield when conversing with customers and understanding what they want 

So, we asked them. 
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CloudCall Power Diallaer

Video – Power Dialler

By | Customer Experience, Product, Productivity, Recruitment, Sales, Technology
Cloudcall’s Power Dialler feature enables you to prioritise call lists, so your teams reach their best prospects first, without scrambling for details. It also stops duplication of effort/ownership of contacts and candidates. Streamline the sales process by automating and simplifying administration, leaving your team more time to engage with customers. See for yourself in our quick video

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