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Thinking #FutureForward at SIA Executive Forum Europe 2018

By | News

Our team had a fantastic time at SIA Executive Forum Europe 2018 in London last week. This year’s theme, Future Forward, challenged industry leaders to come together and think ahead. Future Forward was further explained by keynote speaker John Nurthen.  

John Nurthen, Global Research, SIA predicts that alternative forms of employment will continue to become more popular, such as contingent work. Contingency allows workers to be flexible with their hours and supplement their current income. Uber is currently at the forefront of this trend.  

John also discussed current trends, including countries that have difficulty hiring, emphasizing that Germany, Spain and Southern Europe are having trouble.
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millennials and texting, communications

Talk is Cheap. Communication’s Priceless.

By | Communications, Recruitment

Over the past few decades, communications technology has evolved rapidly, and we now depend on our mobile phones so much that we check them 55 times per day, averaging 20,000 times per year.

People are becoming accustomed to fast and easy responses to texts, emails and social media messaging. In fact, research by OpenMarket found that Millennials in particular are not very receptive to traditional communication methods and 75% prefer texting to calling. Meanwhile, only 24% of emails are being read at all and countless voicemails are deleted before being listened to.

Recruiters can embrace this opportunity and reach the top talent first by starting conversations and building relationships using the communication channels their candidates prefers. With a growing Millennial workforce, it’s key that recruiters embrace the mobile first behaviour that drives modern communication.

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woman on the phone mobile working crm telephony

Today’s Job Market Moves Fast. You Need to Move Faster.

By | Communications, Productivity, Recruitment

Increase your speed with simple, fast & integrated communication directly from your CRM.

All businesses are currently undergoing some type of digital transformation. For staffing firms to deliver a great experience for both their clients and candidates, it is important to adopt new technology that helps deliver data, information and insight. Adopting new technology is critical for businesses to stay out of the dark and ahead of their competition. Without the right tools, slow-to-adopt firms will inevitably fall behind.

Today’s job market, favoring job seekers, is moving faster than ever before. As a result, recruiters face new pressure to hire faster or miss out on top quality candidates. So, what is the best way to stay ahead of the quickly moving job market? Investing in new technology.

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sales

Sales Opportunity Knocks – How to Beat Competitors to the Punch

By | Communications, Productivity, Sales
Have you ever stopped to think about how long it takes to make a phone call?

On the surface it seems like a simple process, but even with a CRM you need to search for the contact, find their phone number, manually dial it into your handset, check it twice and ring: just to then be hit with a voicemail. You and your sales teams lose vital time that puts you behind your competitors.

Bring your business processes up to speed with the simplicity of modern tech by connecting your CRM with the business communication tools you use daily. No more searching for contacts, manually dialling their number and losing the notes you scribble down on a post-it note. All the relevant call information, alongside the call recording, call notes and follow up tasks can be logged against the contact record in the CRM.

This is just the beginning for a CRM communication integration; there are plenty of simple but effective ways for your sales teams to save time, combat missed opportunities and get ahead of competitors using advanced communications tools.

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cti, work collaboration, tech, table, business,

7 Steps to Successful Computer Telephony Integration (CTI)

By | Communications, Customer Experience, Management, Technology

This 7-step guide provides an overview of what you should consider when integrating telephony (CTI) into your CRM if you don’t want it to turn into a nightmare.

 

1. Understand what CTI means and how it relates to your requirements

There are lots of acronyms out there in tech land, and CTI is another to decipher. Read our blog here to learn more about CTI, but in essence it is the software that allows computers to interact with a phone system. However, the first step you should take is pinpoint exactly what it is that you want to do. At this stage your focus needs to be broadly on what outcomes you want, and then move to what technology might exist to help you.

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cti, telephony, people on phones, headsets

What is Computer Telephony Integration (CTI)?

By | Customer Experience, Productivity, Technology

CTI stands for Computer Telephony Integration. In essence, it is any technology that allows computers to interact with a phone system, moving control of the telephony platform to a computerised environment. Often this is achieved by taking advantage of cloud technology as opposed to using a more traditional hardware approach such as an on-premise PBX.

You may have already used CTI – directly or indirectly, for example:

  • The on-screen notification you see when a call is coming in? – CTI
  • When you call the bank and you reach the right person that you need to speak to. – CTI
  • When the agent that you’re speaking to knows loads of information about you (once you pass the screening test!) – CTI

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mobile recruiting

3 ways to keep your recruiting, mobile!

By | Candidate Experience, Recruitment, Technology

The office desk has a lot going for it. Your PC’s desktop is crammed with every file you’ve ever needed from the past five years. That teddy bear you picked up from a recruiting fair the week before you achieved top biller is keeping a watchful eye on proceedings. Your drawers are full of an array of biscuits, sweets and crisps that would bring an Instagram ‘influencer’ out in cold sweats.

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Stories From the CloudCall Office: 3 Recruitment Nightmares!

By | Candidate Experience, Customer Experience, Recruitment

“The modern recruitment industry is becoming increasingly competitive, and providing candidates with a positive experience is key to securing their interest and standing out from the crowd.”

But let’s be honest. Sometimes, the experience isn’t going to be great.

As you all know, the recruitment process can be fraught with calamities, pitfalls and disaster. Everything that could go wrong probably has gone wrong at some point in your careers.

Here at CloudCall, we’ve all been through the process in one way or another. While we’ve helped countless recruiters provide a better candidate experience, there are some situations that we just can’t help you with. So, we thought we’d go around the office and give you some of our worst recruitment nightmares.
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