Blog | CloudCall

How can your CRM system improve customer experience?

By | Customer Experience, Uncategorized
Customer experience is one of the cornerstones around which a successful business is built. It’s importance stems from the fact that without impressing new and existing customers, they will likely take their business elsewhere. What’s more, when customer experience is great, your customers will encourage others to use your business through word of mouth and positive reviews. All of this will ultimately affect your business’s bottom line. Read More

5 reasons to keep all your data in one place

By | Communications, Customer Experience, Product, Technology

Our latest research piece found that just 38% of businesses hold all of their data in a single CRM, but only 30% of businesses chose to manage their data across multiple systems. Take a look at the top reasons for holding all your data in one place in our infographic.

Contact a member of our team to find out how CloudCall can help your business spend more valuable time having conversations with customers.

A Quick Conversation with Dualta Doherty, founder of Dualta Doherty & Partners

By | Communications, Productivity, Recruitment

Dualta has 10 years of experience in the recruitment industry and founded Dualta Doherty & Partners five years ago. They are a Rec2Rec recruitment agency with a focus on international work.  In 2018 Dualta set up The Recruiter Startup Podcast to explore building & scaling a recruitment company with the best & brightest in the industry as guests sharing their knowledge. As well as this, he recently set up a remote recruitment business called Scale International. Read More

Part 2: essential tools for your sales team and why you need them

By | Product, Sales, Technology

Part 2 of our essential tools for sales teams focuses on 5 more important elements that can help your sales team grow; from screen pops to call recording. Find out more in our infographic:

Take a look back at part 1 of essential tools for your sales team here. Get in touch with a member of our team to discuss how CloudCall”s features could benefit your sales team by requesting a call back or booking a demo.

Boost customer experience with the power of CRM

By | Communications, Customer Experience

A Customer Relationship Management (CRM) system is a great way of keeping track of customer account details, account history and for managing interactions with existing and potential customers. Tracking these interactions can help you understand your customers through their buying habits, queries, requests and even their complaints.

The importance of customer experience is crucial to the growth and development of your brand. A great customer experience can build loyalty, that through word of mouth and positive reviews will lead to more customers, meaning more profit for your business.

Discover how a CloudCall integration could help improve your customers experiences by booking a demo here.

7 ways a CRM system can help you improve sales

By | Sales, Technology
Whatever the size of your business, a CRM system can be a huge advantage. In fact, according to Salesforce, CRM applications can help increase sales by up to 29%, sales productivity by up to 34% and sales forecast accuracy by 42%.

To get an idea of just how valuable a CRM system is for your business, you need to understand the reasons it can lead to improve sales. Read More