In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.
I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.
Last week we hosted the second instalment in our on-demand webinar series: The Purple Panel, focusing on the future of work.
The webinar took place on Thursday 19th August and our panel of experts discussed the future of work and how recruiters can engage top talent in a remote world.
Don’t worry if you missed out. We have broken down the chat, question by question below, especially for you! Aren’t we nice?
Let’s get into it.. Read More
It’s a fact: poor communication holds businesses back.
How productively your business runs, relies on how well your teams can communicate and collaborate by collecting and using data. Sounds simple, right?
If your business loses focus on seamless communication; it’s not only performance which could plummet, but customer experience too.
52% of businesses rank increasing collaboration amongst teams as a priority.
A Computer Telephony Integration (CTI) allows this to be done automatically, storing all your valuable data back into your CRM system.
Take a look at 5 (of the many) benefits that CloudCall can offer your teams: