Perfecting the Art of Conversation: The Phone call

By | Communications, Customer Experience, Recruitment, Sales

CloudCall’s Top 5 tips for perfecting a phone call: 

Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately.  

According to Google’s ‘Click to Call’ research, 59% of customers prefer to call because they want a quick answer, while 57% call as they want to talk to a real person. 

Cold calling has given phone calls a bad rep, so it’s imperative to ensure you have a plan before you pick up the phone. We have put together our top five tips for perfecting a phone call to ensure the conversations you have are as effective as possible.   

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Improving Efficiencies with Click-to-Dial

By | Communications, Product, Productivity, Recruitment, Sales, Technology

Recruitment Focus: Improving Efficiencies with Click-to-Dial

In today’s competitive recruitment environment, staff are contemplating the ways in which they can improve their productivity. Their telephone system, along with a CRM, is arguably one of the most important tools in their arsenal. Using a unified Computer Telephony Integration (CTI) within a CRM that works flawlessly in the backend is key to ensuring an efficient workflow. Click-to-dial is a function that allows calls to be made via VoIP with one simple action and by utilising click-to-dial it essentially ensures that staff are connected with the right candidate.

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The current communications landscape

By | Communications, News, Technology

Technology is rapidly changing the way we communicate.

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Let’s take a closer look at the current communications landscape, which offers up some eye-opening stats. By examining the present situation we can begin to understand why and how communication is becoming so fragmented.

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Download the CloudCall guide to The Art of Conversation here and keep an eye out for more insights in the coming months.  

Have we lost the art of conversation?

By | Communications, Productivity, Uncategorized

The digital transformation has and continues to change the way in which we communicate with each other.

We use a wide range of channels to have our conversations, each with its pros and cons. I’m sure we’ve all interpreted a text message in a negative way when that certainly wasn’t the sender’s intention. Can we replace the phone call, where we are able to interpret inflection and intonation, with a quick IM?    

It can be easy to lose track of what we’ve said to who, when and on what platform. Notifications are easily dismissed making it surprisingly simple to forget to reply to that IM from Aunt Doris (that’s still all in capitals, even after many hours of Facebook Messenger tutorials). Are we forcing other generations to communicate in ways they may not even understand, just so they can have some kind of interaction with us? Are we reaching people on the channels that they feel most comfortable conversing in?

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Upcoming Speakers at REC Expo London 2020

By | Marketing, Recruitment, Sales, Technology
Mark your calendars, 4th-5th February is the UK’s No 1 Event for Recruitment Leaders. ThRecruitment Agency Expo, which you can attend for free, is home to over 100 vendors and the chance to hear from 50 industry leading experts on this year top technology.  

With the start of 2020 there is opportunity for advancement and possibilities that take the technology sector to another level. Come by to see and hear how you can take your company to that next levelHave a few companies in mind? 

Here are 3 can’t-miss sessions at the Recruitment Agency Expo event in London: 

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Integrating Sales and Marketing: The Importance of Bringing the Two Together

By | Communications, Management, Marketing, Productivity, Sales, Technology

Ask yourself: Would your sales team perform without any marketing collateral?  

As consumers the way we intake information has changed. People now crave visual stimulants. Marketing collateral provides sales teams with the ammunition they need to support their sales pitch and visualize the benefits to the prospect. Whether it’s a short product video, PDF or printed brochure, everyone wants to see it.  

It’s a given that a sales team plays a pivotal role in the growth of a company by building trust and fulfilling customer needs. Marketing’s role is to explain to your audience who you are and why they should be interested in what you offer. In today’s world, can one exist without the other? 

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4 Training Tools to Improve Conversations

By | Communications, Productivity, Training
Giving your teams the tools they need to improve conversations is crucial. Whether you are training a new employee for long-term success or upskilling a top performer, training tools such as whispering, call monitoring, call recordings, and searchable SMS will increase their overall productivity. Use these tools as part of your onboarding process to help new employees transition smoothly into their roles.

Here’s how you can use these 4 tools to improve your team’s conversations:

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3 Benefits CTI Can Bring to Your Business

By | Communications, Productivity, Technology

CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data. 

Here are 3 benefits CTI can bring to your business, ASAP:  Read More