Blog | CloudCall

Everything you need to know about the CloudCall for Zoho CRM integration

By | Communications, Product, Technology

Everything you need to know… about the CloudCall for Zoho CRM integration

As we launch CloudCall for Zoho CRM, Nadzeya Sinitsa, Product Owner and Zoho CRM expert, provides us with everything we need to know about the new integration in a quick Q&A…

What features can users expect from the new integration with Zoho CRM?

CloudCall for Zoho makes it easier for businesses to offer a better customer experience while receiving or making phone calls. With single-click dialling, screen pops for incoming calls, and automatic call logging, you can manage all call-related activities inside CloudCall for Zoho CRM.

The new release includes SMS features, such as; one-to-one messages, SMS broadcasts and templates and instant messaging features. Read More

Video: Perfecting the art of conversation with IM

By | Communications, Product, Productivity

Instant messaging (IM) began as a quick and convenient way to converse with friends and family. As a real-time mode of communication, IM is a routine method for many of us to have a conversation. As an alternative to e-mail it has the benefit of being less formal, making it a great way to communicate with colleagues, especially while remote working.

Take a look at our video on the benefits of IM for your business.

Book a demo to discover how CloudCall can help your teams collaborate better through instant messages, integrated directly within your CRM. Find out more about perfecting the Art of Conversation with your customers in our whitepaper.

Video: Using CloudCall to improve conversations

By | Communications, Customer Experience, Technology

Our research on the Art of Conversation has provided a wealth of information on how to ensure every conversation with your customers is a good one. Using available technology, such as CloudCall’s SMS functions and calling groups will help to improve conversations, boosting customer satisfaction levels. To find out more download the full Art of Conversation whitepaper here.

Video: 5 benefits of VoIP for small businesses

By | Communications, Customer Experience, Technology

The world of telecoms can be confusing at first, many ask what exactly is VoIP? Simply put, VoIP (Voice over Internet Protocol) is a technology that allows voice communication to be sent and received over the web. All you need to get started is a reliable internet connection and, in the majority of cases,  you can even keep your existing number.

Watch our video to find out about some of the benefits of using VoIP for your small business:

Read More

Onboarding with CloudCall during COVID-19

By | Management, Training
Robert Altman, SVP of Operations, began working for CloudCall in April 2020, during the height of the pandemic. Because of this he had a fully remote onboarding experience. We caught up with Rob to find out more about his onboarding experience with CloudCall, what he has learnt and any tips he has to share. Read More