To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success. Read More
The 2020 Global Recruitment Summit is being held on 4th March in London. The one-day event will focus on the changes and challenges that are affecting the recruitment industry, with a focus on technology. Enter CloudCall, a provider of communication software that integrates deep within your CRM. Neville James, Director of UK Sales at CloudCall, will be involved in the live technology panel, discussing conversations and communication with a selection of industry experts.
How many hours a month are spent leaving voicemails? Shockingly a team of 50 reps leave on average 1,277 hours of voicemails per month1, approximately 26 hours each. That’s a lot of time being potentially wasted. Increasing productivity by leaving effective voicemails may sound simple, but it’s not always as easy as it seems.
With more people using smartphones, text messaging or “texting” is becoming the most popular way to communicate. It’s simple, efficient and effective with 95% of texts from businesses being read within 3 minutes of being sent – Forbes. But texting for business purposes is not the same as messaging your friends. It’s good to follow a few basic rules to maintain professionalism.
Avoid abbreviations and emojis
If you are communicating in a professional environment, avoid using abbreviations and emojis because these can come across as informal, and not everyone can be expected to understand what they mean.
At a glance, the way we communicate in the modern day can seem incredibly complicated. Having a good understanding of the communications landscape is paramount to engaging customers effectively, collaborating with team members, and having meaningful relationships with friends and family.
With new technology moving at an astonishing pace, future innovations could help to unify communication and bring back personal connections or, they could further complicate and divide our already fragmented systems.
Having a good conversation comes easier to some than others. Do you need to be confident and charismatic to be a good communicator? We think not. Being succinct, friendly and clear is paramount. Take a look at our tips for having a first-class social conversation.
Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately.
According to Google’s ‘Click to Call’ research, 59% of customers prefer to call because they want a quick answer, while 57% call as they want to talk to a real person.
Cold calling has given phone calls a bad rep, so it’s imperative to ensure you have a plan before you pick up the phone. We have put together our top five tips for perfecting a phone call to ensure the conversations you have are as effective as possible.
In today’s competitive recruitment environment, staff are contemplating the ways in which they can improve their productivity. Their telephone system, along with a CRM, is arguably one of the most important tools in their arsenal. Using a unified Computer Telephony Integration (CTI) within a CRM that works flawlessly in the backend is key to ensuring an efficient workflow. Click-to-dial is a function that allows calls to be made via VoIP with one simple action and by utilising click-to-dial it essentially ensures that staff are connected with the right candidate.
Let’s take a closer look at the current communications landscape, which offers up some eye-opening stats. By examining the present situation we can begin to understand why and how communication is becoming so fragmented.
Download the CloudCall guide to The Art of Conversation here and keep an eye out for more insights in the coming months.
The digital transformation has and continues to change the way in which we communicate with each other.
We use a wide range of channels to have our conversations, each with its pros and cons. I’m sure we’ve all interpreted a text message in a negative way when that certainly wasn’t the sender’s intention. Can we replace the phone call, where we are able to interpret inflection and intonation, with a quick IM?
It can be easy to lose track of what we’ve said to who, when and on what platform. Notifications are easily dismissed making it surprisingly simple to forget to reply to that IM from Aunt Doris (that’s still all in capitals, even after many hours of Facebook Messenger tutorials). Are we forcing other generations to communicate in ways they may not even understand, just so they can have some kind of interaction with us? Are we reaching people on the channels that they feel most comfortable conversing in?