Blog | Page 2 of 26 | CloudCall

A quick conversation with… Brandy Faulkner, Marketing Communications Manager, CloudCall

By | Communications, Management, Productivity

We recently spoke to Brandy to find out how she has adapted to remote work and how using CloudCall has allowed her to remain connected with the rest of the team.

Brandy joined CloudCall’s marketing team in 2020, working in the Boston office, however, since the start of lockdown she has been working remotely. Her experience of working within a team based across the Atlantic Ocean has put her in a position of experience when it comes to collaborating with colleagues without seeing them in person. Read More

Testimonial: Maurice Fuller, Founder, StaffingTec

By | Communications, Management, Productivity, Recruitment, Training

We recently caught up with Maurice Fuller, founder of StaffingTec to talk about his experiences of working with CloudCall. Maurice discusses how CloudCall keeps his teams connected, and gives him the opportunity to tap into what is going on.

Discover what Maurice had to say about the powerful capabilities of CloudCall’s features and how they can help staff grow and improve, even when remote working.

Get in touch with a member of our team to find out how CloudCall can benefit you.

The end of phone alone: how businesses can ensure their phone calls get answered

By | Communications, Customer Experience, Recruitment, Sales

How often do you answer calls from unknown numbers?

With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate.  Read More

Video: The importance of a single CRM

By | Communications, Customer Experience, Product, Recruitment, Sales

Our new insight piece, Perfecting the art of conversation: how businesses are managing increased call volumes is available now. This research has highlighted the importance of businesses having access to a single source of customer information.

The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business.

Take a look at our short video to discover the importance of a single CRM.

To discover how CloudCall can help you have positive conversations with your customers get in touch with a member of our helpful team, and make sure you download the free eBook here.

Customer Stories

The phone call is still king, the question is why?

By | Communications, Recruitment, Sales, Technology

Call volumes are increasing

Pre-COVID, 68% of businesses reported that the number of inbound calls had actually increased in the last two years. In fact, customer facing companies reported a 12.6% rise over that period. But what has caused the growth in phone calls in an ever-increasingly digital world? Some businesses have attributed this rise to organic growth, whilst others believe it’s simply down to customer preference. Read More

Infographic: CTI Checklist Part 2

By | Communications, Customer Experience, Product

Researching CTI (Computer Telephony Integration) and the providers of this technology may be a daunting task. We have compiled a list of questions to consider before you choose your supplier. You can see part 1 of the CloudCall checklist here. These checklists can help you prioritise the CTI features that matter to your business, making the decision on a provider hassle free.

Contact a member of the CloudCall team for more information and to discover how CloudCall can help your business grow.

A Quick Conversation With Brian Cunningham, Managing Director of Allen Recruitment Consulting

By | Communications, Technology

In our next instalment of the Art of Conversation Podcast we are joined by Brian Cunningham, Managing Director of Allen Recruitment Consulting. Specialising in a variety of sectors, Allen Recruitment have a wide range of clients and candidates across the globe. In fact, this variety has allowed Allen Recruitment to achieve their two most successful months in June and July of this year, despite the pandemic. Read More