Create Valuable Conversations with Integrated IM

By | Technology

When you look around the office, there is a common activity taking place that we probably take for granted: CONVERSATION! Conversations, even quick chats, are critical for day-to-day communication. But how much of a chat do you remember? How many of the key components of the conversation are you able to recall and use in a meaningful way?   Read More

How to Use Conversation Data to Enhance the Customer Experience

By | Customer Experience, Productivity

Companies have an extraordinary amount of information about customers, but if customer information is not easily accessible, it will gather digital dust. Do not let this valuable information go to waste! Data can be a powerful driver of customer retention and business insight.

Through integrating communications with your Customer Relationship Management (CRM) software, you’ll have all the data you need in one place for both your customers and your team, enabling you to provide the best customer experience from a well-rounded perspective. Read More