Blog | Page 2 of 32 | CloudCall

Benefits of CloudCall for Teams

By | Productivity, Technology, Training

Shout it from the heavens, the rooftops, the streets: CloudCall is coming to Microsoft Teams! As you can tell, we’re pretty excited here at CloudCall. Not only are we excited to share with you the new integration but also there are tonnes of new benefits for you to explore and enjoy.

With so many of us working remotely, programmes like Teams have become not just a handy work tool, but also a way to stay connected to your contacts and your colleagues. Teams has become an essential part of day-to-day work life for people around the world.

Here are just four of the many reasons CloudCall for Teams will benefit you and your colleagues, allowing for a more seamless and productive work experience.

These are just four of the many benefits CloudCall for Teams has, but there are many more accessible to you. The CloudCall for Teams integration will be accessible through many existing CRM’s, including Bullhorn and Salesforce.

We recently asked our Chief Technology Officer, Paul Clark, a few questions about the positive impact our Teams integration will have on those working remotely, he told us: “…companies can use our solution to seamlessly recreate the office experience and empower their employees to communicate intuitively with their colleagues, while accessing all the information they need to work efficiently and provide an exceptional service to their clients.”

To read the full interview click here.

Bust that jargon! The G-I edition

By | Communications, Product, Technology, Training

Researching CTI (Computer Telephony Integration) and come across a whole load of tech speak? Well fear not! We’re here to tell you the ABC’s of the CTI world. And the good news?

G, H and I have arrived.

Allow us to escort you through the confusing world of CTI jargon. If you missed the previous instalments you can catch up with A,B,C here, and D,E,F here. Keep an eye out for J, K and L next week…

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

CloudCall productivity hacks

By | Communications, Productivity

We have three easy ways for you to make more calls, increase pick-up rates and train new hires, through CloudCall. We’d go as far as saying these are ‘life hacks’, dependant on how much you use your phone systems.

You can utilise all three of our hacks to increase your team’s productivity and get the most out of CloudCall.

  1. Speed up your sales process with our Voicemail Drop feature

If your team are making a lot of outbound calls each day, don’t waste valuable time leaving a voicemail each time someone doesn’t pick up the phone. This leads to ‘voicemail fatigue’ (we may have just made this up), meaning the quality of each of the messages can suffer significantly, the more you have to do them.

But fear not! CloudCall is here to save the day. When using our Voicemail Drop feature, when you reach a contact’s answering machine, you can simply click on the Voicemail Drop option, allowing you to leave a pre-recorded voicemail.

This ensures each member of your team are leaving a high-quality voicemail every time. “What about personalisation?” We hear you ask…We’ve covered that too. Before you click on Voicemail Drop, you can add any sort of personalised message you like, then drop your pre-recorded message and the contact will be none the wiser!

With all the extra time your team will save, they can reach a higher overall call volume. Once the voicemail is dropped, the call ends and the agent can move on to their next task.

  1. Increase your pickup rates with local presence

We’re all guilty of it. We see a number calling and they’re based the other side of the country so sometimes we decide not to answer. But when we see a local number and we think hmm, this must be relevant, so we answer the call. Well, welcome to the future, folks!

CloudCall offers our users an option called Local Presence. Using this option allows you to change your caller identity during an outbound call, to get as close to the area code as possible (without them having to get a restraining order).

Having a recognisable area code show up on the client’s phone will increase pick up rates for your team on initial calls. “Is this spoofing?” No, it’s not. Unlike spoofing, which mimics the first six digits of the contact’s phone number (and isn’t a real number), CloudCall offers real numbers.

Purchased from CloudCall, these are real numbers. If your contact tries to call the number back, it will go directly to you or your colleagues instead of not connecting, as it would spoofing.

  1. Help new hires reach full productivity, faster

As if we hadn’t already sold it to you enough – there’s more!

Instead of training your new hires on conference calls or using a call splitter to allow colleagues to train on a call, you can use Call Monitoring to get them up to speed.

In the Supervisor Panel, clicking on a live call will allow Call Monitoring. The Monitor feature will allow you to silently join the call. This allows new agents to listen to calls in real-time without the other agent or the contact being notified in any way. Clever, right?

With Call Monitoring, employees can get comfortable with generic conversations being had without directly interfering with calls. You can also use the Whisper function, allowing you to talk to your new agent whilst they are on a call, offering guidance and support without the contact knowing.

This feature is especially useful in the current climate, where training and development may be taking place remotely. Call Monitoring will make your new colleague feel prepared and more connected to their new team.

Click to find out more about Call Monitoring and how to support your team remotely.

Did we convince you? If you want to take a closer look at what CloudCall has to offer you, you can book in for a demo here.

5 tools for contact centre leaders

By | Communications, Management, Remote Working

Are you supporting your contact centre team remotely? CloudCall has some great tools for you to do so with ease.  

Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.  

Here are just a couple of the ways CloudCall lets you interact with your team’s calls. 

We haven’t yet made a system that can manage your team for you, but we have made one that can assist in managing, mentoring and training your agents, no matter where you are.  

We know how important it is for you to be there for your team whilst working remotely and in uncertain times. Our features do make certain however, that you are able to support your staff, no matter where you or your agents are based.  

3 reasons you need call recording

By | Communications, Product, Sales, Technology
When you hear the term ‘call recording’, what springs to mind? Is it James Bond listening to a villain’s call via a secret pen? Is it a dodgy journalist hacking a phone? No matter your preconceptions, the truth is call recording is a great feature for your business and we are here to tell you why.

Call recording allows you to record and store a library of your past calls, providing you easy access to any call you like, at any time. You can use your call library to train new employees, assess the productivity of your team and to boost sales and set personalised goals. Read More

Motivate your sales team with analytics

By | Communications, Productivity, Sales

Ensuring productivity can be hard, but especially so if your team is working remotely. CloudCall has some amazing features (if we do say so ourselves), that help you to motivate your sales team.

Using call analytics will help you to track the productivity of your agents, use insights to improve call quality and assist you in creating individual goals and KPI’s for your sales team.

Sales teams are an essential part of your business, so why not use your agent’s day-to-day calls to enhance and increase your sales? We do!

Take a look below to see how our features can help you motivate your team:

By using the above features, you can tailor goals for each individual, to then effectively motivate your team to hit their KPI’s.

Our industry leading cloud-based phone system fully integrates with existing CRM systems, such as Salesforce, to make your life easier.

If you would like to know more, you can explore our CRM integrations or book a demo here.

How CloudCall gives you the biggest bang for your buck

By | Management, Technology

It’s vitally important to implement tools and systems that will help you compete in your market. However, it can be overwhelming with new tools arriving on the market every day. Additionally, business owners don’t always have a lot of money to spend on the latest systems, so must carefully consider which tools to invest in. CloudCall provides a powerful communications platform that simplifies your life. Watch our short video which highlights why it’s such an effective system and how it can impact your business.

To discover how CloudCall can help your business get in touch with a member of our team.

Bust that jargon! The D-F edition

By | Communications, Product, Technology, Training

CRM’s, CTI’s, LOL’s… maybe not the last one. The world is full of acronyms, especially in the technology sector. We’re here to break down the technical terms and phrases that you are sure to come across and think, ‘what do they actually mean?’

Well fear no more! We’re here to tell you the ABC’s of the VoIP world. Keep an eye out for G-I, coming soon…

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

EngageX Europe Roundup

By | Productivity, Recruitment

EngageX, Bulhorn’s leading recruitment industry event, has been a great example of how businesses are successfully adapting to the rapidly changing, online world we live in today. The event has been a highlight of our calendar since its founding, and last week we were proud to be return as a platinum sponsor. Read More