Blog | Page 3 of 23 | CloudCall

Video – The future is mobile

By | Communications, Customer Experience, Sales, Technology

Everyone has a preferred method of communication, and as the world continues to change so does our technology. Based on the research we commissioned we found that the shared preference between all age groups is the mobile phone. Contacting a customer or candidate is more simple than ever, with calling and texting available to the majority of the population. The mobile phone has become a necessity, one that is kept by our side at all times, allowing us the  opportunity to stay efficient and contactable wherever we may be.

A quick conversation with Colin Whipp, Head of Account Management, Access Recruitment

By | Communications, Management, Recruitment, Technology

The Access Group helps the UK’s top recruitment agencies simplify the everyday running of their recruitment business to fuel efficiency and productivity, control costs and enable growth. By bringing together best of breed products onto one platform they take care of everything from sourcing, screening and attracting the right candidates. 

In this podcast Colin Whipp, Head of Account Management at Access Recruitment discusses his experiences, both professional and personal, on life during the COVID-19 pandemic with our Channel Marketing Director, Daniel Fox. From coming out of lockdown and regenerating the recruitment sector, to being proactive and keeping on top of what is happening.  Read More

Art of Conversation Roundtable Recap. Bullhorn EngageX 2020

By | Communications, Recruitment, Sales, Technology
I had the pleasure of hosting a roundtable, ‘Boosting Engagement with the Art of Conversation’, at EngageX 2020. Staffing Industry leaders joined me for a discussion centered on their experience utilizing different channels of communication. With new ways to communicate, our changing industry needs to consider our methods of training, management, and outreach.  

We are all on a constant journey to perfect the art of conversation with our customers and candidates. To further understand our changing industry, CloudCall conducted a survey in early 2020, prior to the global pandemic, to gage when, how and why professionals and managers prefer specific communication tactics. The research report: Perfecting the Art of Conversation  shaped our conversation at Bullhorn EngageX 

Read More

Infographic – Customers preferences for outbound contact

By | Communications, Customer Experience, Productivity, Sales
In our rapidly changing world, leveraging technology and its many uses can help create a more efficient workplace while keeping customers engaged. When planning to reach out to a contact or client it is important to know their preferences, creating a collaborative environment. As part of our Art of Conversation report we gathered the below statistics to help you better understand what customers want and need. The more you know your customer the better you can cater to their needs.
Read More

A quick Conversation with… Steve Gray, Director, SG-retail

A quick Conversation with… Steve Gray, Director, SG-retail

By | Communications, Customer Experience, Management, Sales, Technology
As retail businesses start reopening across the world our recent podcast with Steve Grey becomes very timely. Steve Grey, FCMG expert, who’s been a leading innovator in customer loyalty, CRM data analytics and personalisation in the retail sector. Steve has worked with some of the biggest brands to help them in these areas and in this podcast, we really drill down into Steve’s expertise as he talks to us about his thoughts on all things retail and loyalty.  

Listen to the podcast now
Read More

Infographic – The Future is Mobile

By | Communications, Productivity, Recruitment, Sales, Technology
Every generation has a preferred form of contact, but as our world continues to change so does technology. Based on the below statistics the commonality between all ages is a mobile phone. Getting in touch with a customer or candidate has never been easier with calling and texting availability. It doesn’t matter if someone is at home, in the office, on the train, or at their child’s soccer game they typically have their mobile phone by their side. Especially during these times, it gives us the opportunity to stay efficient while mobile.
Read More

Art of Conversation LIVE - Darren Westall, CEO of Paiger

A quick conversation with… Darren Westall, CEO of Paiger

By | Communications, Customer Experience, Management, Marketing, Productivity, Sales, Technology
We spoke with Darren recently to discuss how, by striking a chord with marketing professionals everywhere, he is managing to keep Paiger growing despite the global pandemic by helping to bridge sales and marketing teams in a very exciting way.

Darren gives us a deep insight into his mindset and mental health right before he launched Paiger and how he had a game plan to make it a success. He also takes us through how he sees, not just the business, but his personal growth shaping up over the next few years and why now is a really exciting time for all entrepreneurs to back themselves.

Listen to the podcast here
Read More

Art of Conversation Live podcast - Jon Bailey, CEO of ProCo

A quick conversation with… Jon Bailey, CEO, ProCo

By | Communications, Customer Experience, Management, Marketing, Productivity, Technology
In our next instalment of our Art of Conversation Live podcast we talk to Jon Bailey, CEO of ProCo. This conversation picks up on why print and direct mail marketing are a must for your brand, how the capability of these channels has evolved to become a partner to digital, and why the ROI on these channels might not be what you think 

Listen to the full podcast here 
Read More