We know the festive feeling; office parties (Zoom), nights at the pub (kitchen), seeing your friends (online quiz). Those long days in front of the television, seeing how much cheese you can fit in your mouth at once, are here!
Just because a lot of people will start to wind down, it doesn’t mean you have to. In fact, now is the best time to get a head start on the competition for next year. The best way for you to boost your sales for 2021, is to put in an action plan now. Then you can still relax and see how much cheese you can…you get the picture.
Ensuring productivity can be hard, especially when your team is remote and even more so around the holidays. CloudCall have some great features for managers and supervisors to help motivate, keep track and support your agents.
Use your agent’s day-to-day calls to boost your sales this festive season. Call reports and real-time dashboards all you to access advanced analytics on all communications both in and out. Monitor your team’s activity, see which calls are active and see which agents are making progress, all in real-time.
You can record, store and playback calls from any of your agent’s back catalogue of conversations, at any time. By recording all communications, you can assess the quality of customer interactions and find best in practice conversations. You can then use the recordings to train new employees, which is helpful when onboarding recruits remotely.
Using call recordings as well as the supervisor panel, you can easily monitor your agents and provide training and development. Listen into live calls, offer support and interact with agents all without the customer knowing. This helps new agents to learn the ropes whilst on the job.
If you find it time consuming to get into contact with multiple prospects at once, you can try broadcast messaging. Create and send an SMS to boost reach and response rates, share information on a product or invite multiple contacts to an online event at the same time. Use this text function as a quick way to promote updates with your contacts, saving you a lot of time, which is always good.
Using a mix of the above features will assist you to snowball your sales for the rest of 2020 and get a head start on the competition for 2021. When other companies start to slow down, now is the best time to speed up.
Don’t forget, this festive season will be very different to usual. Lots of people will be spending a lot more time at home and therefore on their devices. Sending that text or email may just be the difference between making an extra sale or not!
If you would like to know more about the great features we offer at CloudCall, then book a demo and try it for yourself. We’re confident you’re going to love it.