What is Supervisor Panel

The CloudCall Supervisor Panel is a light-touch management tool for Admin users and for people that manage teams and individuals. It provides more control of live call performance across your business, allowing you to monitor and interact with calls on your CloudCall platform.

In addition, it enables you to support colleagues on a live call to attain optimum results.

Supervisor Panel Benefits

  • Better live call management, delivering increased productivity and availability
  • Improved ‘real time’ individual and team performance
  • ‘Live’ training environment to assist with improving specific performance issues

Key Features Include

  • Updated interface makes live call management easy and effective
  • Quick access to agent status updates for easy user management
  • Real Time Call Management features including Monitor, whisper, barge or disconnect
  • New Search User feature to highlight ‘real-time’ individual performance management
  • Customisable view to show the information relevant to you

Supervisor Panel is available through the CloudCall portal, and with CloudCall you can directly manage live calls from your CRM platform, capturing all interactions and boosting staff productivity/performance.

For more information contact us now