Art of Conversation Archives | CloudCall

Art of Conversation Archives | CloudCall

Video: Perfecting the art of conversation with IM

By | Communications, Product, Productivity

Instant messaging (IM) began as a quick and convenient way to converse with friends and family. As a real-time mode of communication, IM is a routine method for many of us to have a conversation. As an alternative to e-mail it has the benefit of being less formal, making it a great way to communicate with colleagues, especially while remote working.

Take a look at our video on the benefits of IM for your business.

Book a demo to discover how CloudCall can help your teams collaborate better through instant messages, integrated directly within your CRM. Find out more about perfecting the Art of Conversation with your customers in our whitepaper.

Video: Using CloudCall to improve conversations

By | Communications, Customer Experience, Technology

Our research on the Art of Conversation has provided a wealth of information on how to ensure every conversation with your customers is a good one. Using available technology, such as CloudCall’s SMS functions and calling groups will help to improve conversations, boosting customer satisfaction levels. To find out more download the full Art of Conversation whitepaper here.

A quick conversation with Simon Brennan, VP Sales Europe, Engage Hub

By | Communications, Management, Sales

Engage Hub has provided innovative customer engagement solutions to its clients for over 30 years. Their ever-evolving services make them a valued asset to some of the world’s most successful brands across the financial services, utilities, telecoms, retail and logistics sectors.

In this podcast Simon Brennan, VP Sales Europe, discusses solutions Engage Hub have rolled out for their retail clients during the pandemic. As well as what they have been doing across sectors including banking, finance, to help brands innovate and dramatically improve customer service & engagement. Read More

Video: 3 reasons customers pick up the phone

By | Communications, Customer Experience, Recruitment, Technology

When real conversations happen, successful businesses and happy customers follow. Having a phone conversation is the quickest and easiest way to provide effective customer service. Our research has shown 56% of customers stated that  calling on the phone was the fastest most efficient channel as it’s easier to explain themselves. Find out more in our video below.

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Infographic: Remote Working Post Covid-19

By | Communications, Customer Experience, Recruitment, Sales
Many are currently debating the ‘new normal’ and what it might look like. Our livehave been transformed by the COVID crisis and working from home has become standard practice for the majority of us. In a society crying out for stability it is up to us to shape the future of our businesses and working practises. Take a look at our top tips from remote working post Covid-19 below and discover more about managing a team remotely here  Read More

Infographic: Perfecting the Art of Conversation with your candidates and clients

By | Communications, Customer Experience
To further understand our ever evolving industry, CloudCall conducted an extensive survey in early 2020 (prior to the Covid pandemic) to better understand when, how and why clients and candidates prefer specific communication channels. The research report: Perfecting the Art of Conversation gathered some very intriguing statistics and provides insight into how to utilise our findings. Take a look at the infographic below for some interesting stats.  Read More