Automating your communication processes and workflows is an excellent way to speed up manual day to day tasks. Read More
Kick start your 2021 business phone system wish list now
With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More
Are you more likely to pick up a call if it’s from a local number? I know I am.
Wherever you are in the world, unique area codes are used for specific geographic regions. These area codes make it easy to identify if a caller is local or calling from another part of the country, or another country all together. Read More
EngageX, Bulhorn’s leading recruitment industry event, has been a great example of how businesses are successfully adapting to the rapidly changing, online world we live in today. The event has been a highlight of our calendar since its founding, and last week we were proud to be return as a platinum sponsor. Read More
Broadcast messaging, also known as bulk SMS or mass messaging is a great way to communicate with prospective customers or clients and has the power to transform sales. Whether you’re alerting customers to an update or looking to promote your latest offer, broadcast messaging ensures your message makes it to your audience and doesn’t get lost among the spam of the email inbox. Read More
Whether you’re an enterprise level contact centre or a 2-person operation, making the most out of your inbound calls means you’re able to offer your customers the best experience. With increased competition losing out on new customers or seeing existing customers turn away can be hugely detrimental to your business. Keeping your customers happy at all times should be a primary business goal. Ultimately, when a customer or client is calling into your business, they want to speak to the right person, and they want to do so as quickly as possible. Our inbound telephony features are designed with exactly that in mind. You’ll also save yourself a lot of time and effort, too.
Ready to find out about the key features? Read on… Read More
Call queues can have a big impact on call centre resources and customer satisfaction levels. Our latest research has uncovered some interesting insights into the impact of call volumes on businesses. 46% of customers said they had purchased from another company or cancelled a contract because they struggled to get in contact with a business. Take a look at our 4 top tips to manage call queues: Read More
It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.
Discover how automated messages and call routing can help with call queues in our video. Read More
With deadlines, targets and ever-growing to-do lists, you may feel like there isn’t enough time in the day! And you wouldn’t be alone, in one survey, 80 percent of working adults wished that they had more time to spend with their friends and family. Read More
How many hours a month are spent leaving voicemails? Shockingly a team of 50 reps leave on average 1,277 hours of voicemails per month1, approximately 26 hours each. That’s a lot of time being potentially wasted. Increasing productivity by leaving effective voicemails may sound simple, but it’s not always as easy as it seems.
