Kick start your 2021 business phone system wish list now
With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More
Are you more likely to pick up a call if it’s from a local number? I know I am.
Wherever you are in the world, unique area codes are used for specific geographic regions. These area codes make it easy to identify if a caller is local or calling from another part of the country, or another country all together. Read More
EngageX, Bulhorn’s leading recruitment industry event, has been a great example of how businesses are successfully adapting to the rapidly changing, online world we live in today. The event has been a highlight of our calendar since its founding, and last week we were proud to be return as a platinum sponsor. Read More
Ready to find out about the key features? Read on… Read More
Call queues can have a big impact on call centre resources and customer satisfaction levels. Our latest research has uncovered some interesting insights into the impact of call volumes on businesses. 46% of customers said they had purchased from another company or cancelled a contract because they struggled to get in contact with a business. Take a look at our 4 top tips to manage call queues:
CloudCall can help reduce call queues in your business with features such as queue callback, calling groups and IVR (interactive voice response). Request a call to speak with one of our team about how we can help reduce pressure on call centre resources and improve customer satisfaction levels.
It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.
Discover how automated messages and call routing can help with call queues in our video.
Book a demo to find out how CloudCall can ensure your call queues are under control and your customers happy.
With deadlines, targets and ever-growing to-do lists, you may feel like there isn’t enough time in the day! And you wouldn’t be alone, in one survey, 80 percent of working adults wished that they had more time to spend with their friends and family. Read More
How many hours a month are spent leaving voicemails? Shockingly a team of 50 reps leave on average 1,277 hours of voicemails per month1, approximately 26 hours each. That’s a lot of time being potentially wasted. Increasing productivity by leaving effective voicemails may sound simple, but it’s not always as easy as it seems.
Our team had a fantastic time at SIA Executive Forum Europe 2018 in London last week. This year’s theme, Future Forward, challenged industry leaders to come together and think ahead. Future Forward was further explained by keynote speaker John Nurthen.
John Nurthen, Global Research, SIA predicts that alternative forms of employment will continue to become more popular, such as contingent work. Contingency allows workers to be flexible with their hours and supplement their current income. Uber is currently at the forefront of this trend.
John also discussed current trends, including countries that have difficulty hiring, emphasizing that Germany, Spain and Southern Europe are having trouble.
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