Automation Archives | CloudCall
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Automation Archives | CloudCall

Kick start your business phone system wish list for 2021

By | Management, Product, Technology

Kick start your 2021 business phone system wish list now

With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More

EngageX Europe Roundup

By | Productivity, Recruitment

EngageX, Bulhorn’s leading recruitment industry event, has been a great example of how businesses are successfully adapting to the rapidly changing, online world we live in today. The event has been a highlight of our calendar since its founding, and last week we were proud to be return as a platinum sponsor. Read More

Broadcast messaging has the power to transform sales. Are you using it to its full potential?

By | Communications, Product
Broadcast messaging, also known as bulk SMS or mass messaging is a great way to communicate with prospective customers or clients and has the power to transform sales. Whether you’re alerting customers to an update or looking to promote your latest offer, broadcast messaging ensures your message makes it to your audience and doesn’t get lost among the spam of the email inbox. Read More

5 features that will keep your customers happy

By | Product, Productivity, Technology
Whether you’re an enterprise level contact centre or a 2-person operation, making the most out of your inbound calls means you’re able to offer your customers the best experience. With increased competition losing out on new customers or seeing existing customers turn away can be hugely detrimental to your business. Keeping your customers happy at all times should be a primary business goal. Ultimately, when a customer or client is calling into your business, they want to speak to the right person, and they want to do so as quickly as possible. Our inbound telephony features are designed with exactly that in mind. You’ll also save yourself a lot of time and effort, too.

Ready to find out about the key features? Read on… Read More

4 top tips for managing call queue times

By | Communications, Customer Experience, Product

Call queues can have a big impact on call centre resources and customer satisfaction levels. Our latest research has uncovered some interesting insights into the impact of call volumes on businesses. 46% of customers said they had purchased from another company or cancelled a contract because they struggled to get in contact with a business. Take a look at our 4 top tips to manage call queues:

CloudCall can help reduce call queues in your business with features such as queue callback, calling groups and IVR (interactive voice response). Request a call to speak with one of our team about how we can help reduce pressure on call centre resources and improve customer satisfaction levels.

Video: 3 benefits of automated messages and routing

By | Communications, Product, Productivity

It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.

Discover how automated messages and call routing can help with call queues in our video.

Book a demo to find out how CloudCall can ensure your call queues are under control and your customers happy.

Thinking #FutureForward at SIA Executive Forum Europe 2018

By | News

Our team had a fantastic time at SIA Executive Forum Europe 2018 in London last week. This year’s theme, Future Forward, challenged industry leaders to come together and think ahead. Future Forward was further explained by keynote speaker John Nurthen.  

John Nurthen, Global Research, SIA predicts that alternative forms of employment will continue to become more popular, such as contingent work. Contingency allows workers to be flexible with their hours and supplement their current income. Uber is currently at the forefront of this trend.  

John also discussed current trends, including countries that have difficulty hiring, emphasizing that Germany, Spain and Southern Europe are having trouble.
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