B2B Software Archives | CloudCall
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B2B Software Archives | CloudCall

Recreate the office experience at home with CloudCall

By | News, Product, Technology

As a result of COVID-19, more teams have taken to working remotely and collaborating via software such as Microsoft Teams. In fact, Teams reported astonishing growth from 20 million active users in 2019 to over 75 million in April 2020. Recently, they have released additional figures which show a record of 2.7 billion meeting minutes in one day, a 200 percent increase from 900 million in mid-March. Read More

CloudCall Features. Click to Call, SMS, Voicemail Drop

Click-To-Dial: 3 Productivity Improvements

By | Communications, Customer Experience, Product, Sales

Click-to-dial is a function that allows calls to be made via VoIP with one simple action, this feature essentially ensures that staff connect with the right contact.  

“Every feature that saves an incremental number of seconds per call adds up, letting that staff member make maybe an extra call per minute, several more per hour and hundreds more per week. At the very least, it makes a mundane aspect of their work a little easier, allowing them to dedicate more energy towards connecting with the person on the other line.” Saas List 

Take a look at our infographic which highlights 3 productivity improvements click to dial can bring to your team 

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3 Benefits CTI Can Bring to Your Business

By | Communications, Productivity, Technology

CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data. 

Here are 3 benefits CTI can bring to your business, ASAP:  Read More

sales

Sales Opportunity Knocks – How to Beat Competitors to the Punch

By | Communications, Productivity, Sales
Have you ever stopped to think about how long it takes to make a phone call?

On the surface it seems like a simple process, but even with a CRM you need to search for the contact, find their phone number, manually dial it into your handset, check it twice and ring: just to then be hit with a voicemail. You and your sales teams lose vital time that puts you behind your competitors.

Bring your business processes up to speed with the simplicity of modern tech by connecting your CRM with the business communication tools you use daily. No more searching for contacts, manually dialling their number and losing the notes you scribble down on a post-it note. All the relevant call information, alongside the call recording, call notes and follow up tasks can be logged against the contact record in the CRM.

This is just the beginning for a CRM communication integration; there are plenty of simple but effective ways for your sales teams to save time, combat missed opportunities and get ahead of competitors using advanced communications tools.

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[Infographic] 4 Reasons to Switch from PBX to CTI

By | Productivity, Technology

Do you use a CRM system to manage information related to customers and prospects? Does your sales team use the phone extensively to connect to prospects while storing data in CRM? Is your customer services team optimised to handle a large amount of inbound calls? If you answered yes to at least two of those questions, it may be time to consider a switch from a traditional business phone system (PBX) to computer telephony integration (CTI).

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5 Training Must-Haves for Driving User Adoption

By | Training

Last week, we shared tips on how you can help users to love your software by boosting user adoption. Today, we discuss the role that user training plays in driving the process of user adoption. A 2010 study by Oracle revealed that even then approximately 44% of employees found that insufficient training was a barrier to adopting new workplace technologies. Training is, therefore, a critical factor in the success of software utilization and user adoption.

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