B2B Archives | Page 2 of 3 | CloudCall
Tag

B2B Archives | Page 2 of 3 | CloudCall

5 Training Must-Haves for Driving User Adoption

By | Training

Last week, we shared tips on how you can help users to love your software by boosting user adoption. Today, we discuss the role that user training plays in driving the process of user adoption. A 2010 study by Oracle revealed that even then approximately 44% of employees found that insufficient training was a barrier to adopting new workplace technologies. Training is, therefore, a critical factor in the success of software utilization and user adoption.

Read More

Maintaining High Levels of Customer Service During Holiday Season

By | Customer Experience

The hustle and bustle of the holiday season can be a challenging time for businesses. For retail businesses, apart from increased sales in-store and online, customers are also more likely to contact customer service over queries such as delivery or collection of orders, product availability, and making returns or exchanges. For Technical Support teams, however, it may actually mean a drop in the number of inbound calls but they also have to manage staff taking holiday and working on a reduced schedule. Sustaining high levels of customer service during this time can actually give businesses the chance to shine and build up customer loyalty that will last them throughout the coming year.

Read More

The Perfect CRM – Our Thanksgiving Recipe

By | Productivity, Technology

Technology has heavily influenced sales and marketing strategy. We have come a long way from the days of using spreadsheets, Filofax and fax machines, and even phones, as part of the sales process. These days, it’s all about using one, single technology solution that covers all key business activities. There are a number of software tools or platforms available for boosting a business’s productivity.

Read More

Phone – The Most Important Customer Service Channel?

By | Communications, Customer Experience

With over 3 billion internet users in the world (and growing), it is essential that businesses can effectively manage their communications with the people that are speaking to them and vice versa. However, with so many channels to choose from, particularly with the growth of social media – how can businesses make sure that they are offering the right communication channels to their customers and prospects and how do they manage these channels and interactions?

Read More

How to Build a Super Support Team

By | Customer Experience

The support function is an important aspect of any business. They are responsible for the customer’s experience, post-sale. They are here to help resolve issues and answer queries, to provide a high quality of service which ensures that their customers’ opinions of the products or services that they purchased and their opinions about the company itself, do not change in the long term.

Read More

5 Tips to Improve Your CRM System Efficiency

By | Productivity, Technology

CRM systems have taken a significant role in all companies – from start-ups to big corporations. Sales teams use it to manage their pipelines. Sourcing teams use it to manage their suppliers. Support teams use it as their knowledge base. Some companies even choose to integrate their accounting system into their CRM, in order to have a 360˚ view of their customer profiles. Here, we will break down five ways to improve CRM system efficiency.

 

Read More

Automation – Will You Still Be Around?

By | Productivity, Technology

Humans – a show on Channel 4 (UK) that was aired a few months ago and was based on Swedish science-fiction drama, Äkta Människor. Set in the near-future, the show focuses on ‘Synths’ – highly advanced robots that have been developed by ‘Persona Synthetics’, whose tagline is ‘Closer to Humans than Ever Before’. These ‘Synths’ have become commonplace, with the show examining their impact on society and, of course, on humans.

Read More

Event Excitement – T-minus 5 days until Dreamforce!

By | Sales

Dreamforce is next week! Like Lorraine, I will be a first-time attendee to Dreamforce, and I can’t wait. Unlike Lorraine (who spoke about all of the partner-related events and activities on last week’s blog post about she’s most looking forward to about Dreamforce, last week), I’ll be heading to Dreamforce with a different focus in mind.

Read More