We’ve all been there. You spend some time chatting to a contact, you get into a deep conversation and put the phone down. Another successful call! And then… Read More
Learning from your conversations is key to gaining insight on your customers and clients.
But did you know that 7 out of 10 businesses aren’t capturing their conversations… Read More
Employing effective business development strategies is the key to success in the recruitment industry. Read More
Last week we hosted the first instalment of our new on-demand webinar series: The Purple Panel. Read More
Meet Resource 1, the information technology consulting firm that provides staff augmentation services to businesses across North America. Despite their success, Resource 1 faced major challenges with their communication technology. An out-of-date phone system was causing extra work for recruiters and sales teams. They wanted to reduce steps in the recruitment and sales cycle to boost their efficiency. This led Resource 1 to CloudCall. Read More
SLG Financial Solutions were struggling to find a telephony integration that would be an asset rather than a liability. After searching high and low, SLG selected CloudCall as the perfect solution to suit their needs, allowing agents to focus on improving the client experience.
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Start-ups don’t want to remain small businesses for long. A CRM system helps your business grow by organising data, tracking leads, managing customer records and analysing sales pipelines.
Integrating your business phone solution into a CRM system adds another dimension (not the space kind) to your communications stack. Companies that use Computer Telephony Integrations (CTI) can effectively reduce costs, increase productivity and improve the customer experience. Equally important are the CTI benefits that are less obvious: collaboration across departments, support with performance management and having more time and resources to focus on growing your business. Read More
Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic. Read More
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More
…and the headache it causes if you don’t.
Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More
