business development Archives | CloudCall
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business development Archives | CloudCall

7 ways a CRM system can help you improve sales

By | Sales, Technology
Whatever the size of your business, a CRM system can be a huge advantage. In fact, according to Salesforce, CRM applications can help increase sales by up to 29%, sales productivity by up to 34% and sales forecast accuracy by 42%.

To get an idea of just how valuable a CRM system is for your business, you need to understand the reasons it can lead to improve sales. Read More

3 reasons why start-ups need a CRM

By | Product, Productivity, Recruitment, Sales

Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic.

Contact a member of our team to discover how CloudCall can grow your business with a seamless integration into your CRM.

8 things to look for in a business phone system and why you need one now

By | Communications, Customer Experience, Product, Technology
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More

Why it’s important to have all your data in one place…

By | Communications, Customer Experience, Product, Productivity

…and the headache it causes if you don’t.

Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More

A quick conversation with… Brandy Faulkner, Marketing Communications Manager, CloudCall

By | Communications, Management, Productivity

We recently spoke to Brandy to find out how she has adapted to remote work and how using CloudCall has allowed her to remain connected with the rest of the team.

Brandy joined CloudCall’s marketing team in 2020, working in the Boston office, however, since the start of lockdown she has been working remotely. Her experience of working within a team based across the Atlantic Ocean has put her in a position of experience when it comes to collaborating with colleagues without seeing them in person. Read More

Video: The importance of a single CRM

By | Communications, Customer Experience, Product, Recruitment, Sales

Our new insight piece, Perfecting the art of conversation: how businesses are managing increased call volumes is available now. This research has highlighted the importance of businesses having access to a single source of customer information.

The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business.

Take a look at our short video to discover the importance of a single CRM.

To discover how CloudCall can help you have positive conversations with your customers get in touch with a member of our helpful team, and make sure you download the free eBook here.

Infographic: CTI Checklist Part 2

By | Communications, Customer Experience, Product

Researching CTI (Computer Telephony Integration) and the providers of this technology may be a daunting task. We have compiled a list of questions to consider before you choose your supplier. You can see part 1 of the CloudCall checklist here. These checklists can help you prioritise the CTI features that matter to your business, making the decision on a provider hassle free.

Contact a member of the CloudCall team for more information and to discover how CloudCall can help your business grow.

Infographic: The CloudCall CTI Checklist

By | Communications, Product, Productivity, Technology

Here at CloudCall we understand that deciding on a CTI (Computer Telephony Integration) provider can be confusing. Take a look at part 1 of our CTI checklist below to make sure you’re asking the right questions. These checklists can help you evaluate if your business is ready for CTI, as well as which features to prioritise when comparing CTI vendors. This will allow you to create your own criteria, based on your business’s needs.

Get in touch with a member of our team for further help and advice around CTI.

Testimonial: Brian Cunningham, MD, Allen Recruitment Consulting

By | News, Product, Technology

We spoke to Brian Cunningham, MD of Allen Recruitment Consulting about his experiences of working with CloudCall. Brian discusses how our integrations have allowed his team to continue recruiting, even during lockdown.

Discover what Brian had to say about the flexibility CloudCall provides his teams, and the benefits of CloudCall for remote working.

Get in touch with a member of our team to find out how CloudCall can benefit you.

Infographic: Remote Working Post Covid-19

By | Communications, Customer Experience, Recruitment, Sales
Many are currently debating the ‘new normal’ and what it might look like. Our livehave been transformed by the COVID crisis and working from home has become standard practice for the majority of us. In a society crying out for stability it is up to us to shape the future of our businesses and working practises. Take a look at our top tips from remote working post Covid-19 below and discover more about managing a team remotely here  Read More