To get an idea of just how valuable a CRM system is for your business, you need to understand the reasons it can lead to improve sales. Read More
Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic.
…and the headache it causes if you don’t.
Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More
We recently spoke to Brandy to find out how she has adapted to remote work and how using CloudCall has allowed her to remain connected with the rest of the team.
Brandy joined CloudCall’s marketing team in 2020, working in the Boston office, however, since the start of lockdown she has been working remotely. Her experience of working within a team based across the Atlantic Ocean has put her in a position of experience when it comes to collaborating with colleagues without seeing them in person. Read More
Our new insight piece, Perfecting the art of conversation: how businesses are managing increased call volumes is available now. This research has highlighted the importance of businesses having access to a single source of customer information.
The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business.
Researching CTI (Computer Telephony Integration) and the providers of this technology may be a daunting task. We have compiled a list of questions to consider before you choose your supplier. You can see part 1 of the CloudCall checklist here. These checklists can help you prioritise the CTI features that matter to your business, making the decision on a provider hassle free.
Here at CloudCall we understand that deciding on a CTI (Computer Telephony Integration) provider can be confusing. Take a look at part 1 of our CTI checklist below to make sure you’re asking the right questions. These checklists can help you evaluate if your business is ready for CTI, as well as which features to prioritise when comparing CTI vendors. This will allow you to create your own criteria, based on your business’s needs.
We spoke to Brian Cunningham, MD of Allen Recruitment Consulting about his experiences of working with CloudCall. Brian discusses how our integrations have allowed his team to continue recruiting, even during lockdown.
Discover what Brian had to say about the flexibility CloudCall provides his teams, and the benefits of CloudCall for remote working.