Business Archives | CloudCall
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Business Archives | CloudCall

3 tips to get the most out of CloudCall for Microsoft Teams

By | Communications, Product

Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration toolsWith many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world. 

CloudCall’s integration with Microsoft Teamsprovides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.  

With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!  

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Kick start your business phone system wish list for 2021

By | Management, Product, Technology

Kick start your 2021 business phone system wish list now

With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More

How CTI can benefit your business

By | Communications, Technology

CTI, or Computer Telephony Integration for the technical ones among us, allows computers to not only interact with a phone system, but move control of the platform to a computerized environment. A lot of long words there, which basically means you can control your calls via your computer!

A CTI links to your existing CRM system, allowing you to capture your texts, calls and instant messages.

There are tonnes of benefits CTI can bring to your business, we have handily listed 3 of them here. You can thank us later.

If you connect your CTI to your CRM, then you can access your entire communications history with that client, no matter the system where the interaction took place.

For example, if your client rings up and asks for more information about the frog painting* you discussed with her on e-mail last week, you can easily pull this up. This makes for a seamless and personable experience for the customer and easier processes for the agent than ever before.

As well as the benefits already mentioned, you can expect cost savings, customer satisfaction improvements and more time and resources to focus on growing your business. No reason for you not to really.

CTI without a CRM integration is only half the story and you will only gain half of the advantages.

To try it for yourself, why not book yourself a demo with CloudCall today?

5 reasons you need to invest in an integrated business phone system

By | Communications, Product, Technology

There are a lot of factors to consider when choosing a phone system. These can range from price, to functionality, to time saving potential. Integrating a phone system with your CRM can have a range of benefits that will make your life easier.

We’ve broken down the top 5 benefits to give you a better understanding of what an Integrated Business Phone System can do for your business. Read More

How start-ups are using cloud based phone systems to increase productivity

By | Communications, Management, Productivity, Technology, Uncategorized
Nearly a full third (31%) of businesses currently use cloud based phone systems and that number is expected to grow. Cloud based phone systems are delivered through the internet as opposed to cables (like the typical landline) or via satellite (like mobile devices). They can often be called “internet based phone systems” or you might see “VoIP” which stands for “Voice over Internet Protocol.” 

As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business.    Read More

8 things to look for in a business phone system and why you need one now

By | Communications, Customer Experience, Product, Technology
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More

Customer Stories

The phone call is still king, the question is why?

By | Communications, Recruitment, Sales, Technology

Call volumes are increasing

Pre-COVID, 68% of businesses reported that the number of inbound calls had actually increased in the last two years. In fact, customer facing companies reported a 12.6% rise over that period. But what has caused the growth in phone calls in an ever-increasingly digital world? Some businesses have attributed this rise to organic growth, whilst others believe it’s simply down to customer preference. Read More