In this two-part podcast we speak to Maurice Fuller, the founder of StaffingTec, who is focused on helping staffing firms transform their operations digitally and prepare for the future of the recruitment industry.
The latest CloudCall Insight research piece, Perfecting the Art of Conversation: how businesses are managing increased call volumes, explores why telephony is on the rise and how businesses are coping with those increases. The phone call is allowing more efficient communication with consumers in a multi-channel environment. Read More
With countless communication channels to choose from, engaging with your customers via the right method is of the upmost importance. Especially during times of crisis like the current COVID pandemic, customers what to know that you can respond well to pressure and maintain solid communications. Read More
In our next instalment of the Art of Conversation Podcast we are joined by Brian Cunningham, Managing Director of Allen Recruitment Consulting. Specialising in a variety of sectors, Allen Recruitment have a wide range of clients and candidates across the globe. In fact, this variety has allowed Allen Recruitment to achieve their two most successful months in June and July of this year, despite the pandemic. Read More
Here at CloudCall, we understand that researching CRM Computer Telephony Integrations (CTI) can be a daunting task. There are many technical terms that you are sure to encounter, and you may find yourself thinking: what do they actually mean? Read More
In our latest podcast we spoke to Spencer Trigg, Director of Quanta Recruitment. With over 25 years experience in the recruitment sector, Spencer shares his personal insight into the changing technologies within the industry, and how all businesses can use this technology to kick-start growth. Here’s what Spencer had to say about his experience with CloudCall. Read More
StaffingTec, a leading recruitment industry event, has been a highlight for CloudCall for the past several years. Last week CloudCall was a silver sponsor of the first virtual StaffingTec365. In addition to meeting with industry leaders across the nation, the digital format allowed attendees to participate in discussions and presentations rooted in the innovations of staffing technology and methodology.
Engage Hub has provided innovative customer engagement solutions to its clients for over 30 years. Their ever-evolving services make them a valued asset to some of the world’s most successful brands across the financial services, utilities, telecoms, retail and logistics sectors.
In this podcast Simon Brennan, VP Sales Europe, discusses solutions Engage Hub have rolled out for their retail clients during the pandemic. As well as what they have been doing across sectors including banking, finance, to help brands innovate and dramatically improve customer service & engagement. Read More
We recently caught up with Neville James to ask him a few questions on how he and his team have transitioned to remote work. Neville shares his thoughts on how the move to home working has allowed him to manage his team effectively from afar and increase performance through using CloudCall’s call recording and analytics features. Read More
To further understand our ever evolving industry, CloudCall conducted an extensive survey in early 2020 (prior to the Covid pandemic) to better understand when, how and why clients and candidates prefer specific communication channels. The research report: Perfecting the Art of Conversation gathered some very intriguing statistics and provides insight into how to utilise our findings. Take a look at the infographic below for some interesting stats. Read More
