call centre Archives | CloudCall
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call centre Archives | CloudCall

Why CloudCall is the perfect solution for call centres

By | Product
We want you to get the most out of your conversations, quickly and efficiently. Perhaps the easiest way to do this is to integrate your phone system with your CRM. This  allows you to do much more than just call a customer or log a complaint. An integrated phone system comes with loads of great features, which can help your call centre teams to boost customer satisfaction levels. Read More

woman working to reduce call queues

Reduce call queues and delight customers with CloudCall

By | Customer Experience
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue times is consistently the number one priority for call centers year-round. In fact, nine out of ten businesses we spoke to see this a significant priority. So, if you want your customers to be satisfied, you need to reduce call queues in your call centres. Simple!

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