We want you to get the most out of your conversations, quickly and efficiently. Perhaps the easiest way to do this is to integrate your phone system with your CRM. This allows you to do much more than just call a customer or log a complaint. An integrated phone system comes with loads of great features, which can help your call centre teams to boost customer satisfaction levels. Read More
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue times is consistently the number one priority for call centers year-round. In fact, nine out of ten businesses we spoke to see this a significant priority. So, if you want your customers to be satisfied, you need to reduce call queues in your call centres. Simple!
Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company, meaning you can focus on having great conversations! Read More
Here at CloudCall we want to make your working day easier and more efficient. Take a look at how we can help your contact centre teams fly through calls and have those important conversations, without having to deal with annoying manual processes. Read More