In the world where customers have easy access to email, text and social media, it’s easy to think that there’s no place left for the phone call, but that couldn’t be further from the truth. Take a look at our short video to find out more.
How often do you answer calls from unknown numbers?
With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate. Read More
Instant messaging (IM) began as a quick and convenient way to converse with friends and family. As a real-time mode of communication, IM is a routine method for many of us to have a conversation. As an alternative to e-mail it has the benefit of being less formal, making it a great way to communicate with colleagues, especially while remote working.
Take a look at our video on the benefits of IM for your business.
Book a demo to discover how CloudCall can help your teams collaborate better through instant messages, integrated directly within your CRM. Find out more about perfecting the Art of Conversation with your customers in our whitepaper.
Our research on the Art of Conversation has provided a wealth of information on how to ensure every conversation with your customers is a good one. Using available technology, such as CloudCall’s SMS functions and calling groups will help to improve conversations, boosting customer satisfaction levels. To find out more download the full Art of Conversation whitepaper here.
The Access Group helps the UK’s top recruitment agencies simplify the everyday running of their recruitment business to fuel efficiency and productivity, control costs and enable growth. By bringing together best of breed products onto one platform they take care of everything from sourcing, screening and attracting the right candidates.
In this podcast Colin Whipp, Head of Account Management at Access Recruitment discusses his experiences, both professional and personal, on life during the COVID-19 pandemic with our Channel Marketing Director, Daniel Fox. From coming out of lockdown and regenerating the recruitment sector, to being proactive and keeping on top of what is happening. Read More
We are all on a constant journey to perfect the art of conversation with our customers and candidates. To further understand our changing industry, CloudCall conducted a survey in early 2020, prior to the global pandemic, to gage when, how and why professionals and managers prefer specific communication tactics. The research report: Perfecting the Art of Conversation shaped our conversation at Bullhorn EngageX.
Sean and Karen Conley discuss the story of Amazing Yoga, how they had to rapidly pivot their business model and how they use what they teach to personally cope with the current pandemic.