communication Archives | CloudCall
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communication Archives | CloudCall

8 things to look for in a business phone system and why you need one now

By | Communications, Customer Experience, Product, Technology
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More

Video: The phones are still ringing

By | Communications, Customer Experience, Recruitment, Sales

In the world where customers have easy access to email, text and social media, it’s easy to think that there’s no place left for the phone call, but that couldn’t be further from the truth. Take a look at our short video to find out more.

Download the new CloudCall research eBook here or talk to a member our team to find out how we can help you have better conversations with your customers.

The end of phone alone: how businesses can ensure their phone calls get answered

By | Communications, Customer Experience, Recruitment, Sales

How often do you answer calls from unknown numbers?

With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate.  Read More

A quick conversation with Spencer Trigg

By | Communications, Recruitment
In this podcast, we hear from Spencer Trigg, Director at Quanta Recruitment as he takes us through the journey of how Quanta became what it is today, as well as sharing his personal insight with over 25 years of experience in the recruitment industry. Spencer discusses the changes in technology he has witnessed throughout his career and how all businesses can use technology to add value. Read More

Video: Perfecting the art of conversation with IM

By | Communications, Product, Productivity

Instant messaging (IM) began as a quick and convenient way to converse with friends and family. As a real-time mode of communication, IM is a routine method for many of us to have a conversation. As an alternative to e-mail it has the benefit of being less formal, making it a great way to communicate with colleagues, especially while remote working.

Take a look at our video on the benefits of IM for your business.

Book a demo to discover how CloudCall can help your teams collaborate better through instant messages, integrated directly within your CRM. Find out more about perfecting the Art of Conversation with your customers in our whitepaper.

Video: Using CloudCall to improve conversations

By | Communications, Customer Experience, Technology

Our research on the Art of Conversation has provided a wealth of information on how to ensure every conversation with your customers is a good one. Using available technology, such as CloudCall’s SMS functions and calling groups will help to improve conversations, boosting customer satisfaction levels. To find out more download the full Art of Conversation whitepaper here.

A quick conversation with Colin Whipp, Head of Account Management, Access Recruitment

By | Communications, Management, Recruitment, Technology

The Access Group helps the UK’s top recruitment agencies simplify the everyday running of their recruitment business to fuel efficiency and productivity, control costs and enable growth. By bringing together best of breed products onto one platform they take care of everything from sourcing, screening and attracting the right candidates. 

In this podcast Colin Whipp, Head of Account Management at Access Recruitment discusses his experiences, both professional and personal, on life during the COVID-19 pandemic with our Channel Marketing Director, Daniel Fox. From coming out of lockdown and regenerating the recruitment sector, to being proactive and keeping on top of what is happening.  Read More

Art of Conversation Roundtable Recap. Bullhorn EngageX 2020

By | Communications, Recruitment, Sales, Technology
I had the pleasure of hosting a roundtable, ‘Boosting Engagement with the Art of Conversation’, at EngageX 2020. Staffing Industry leaders joined me for a discussion centered on their experience utilizing different channels of communication. With new ways to communicate, our changing industry needs to consider our methods of training, management, and outreach.  

We are all on a constant journey to perfect the art of conversation with our customers and candidates. To further understand our changing industry, CloudCall conducted a survey in early 2020, prior to the global pandemic, to gage when, how and why professionals and managers prefer specific communication tactics. The research report: Perfecting the Art of Conversation  shaped our conversation at Bullhorn EngageX 

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