Communications Archives | CloudCall
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Communications Archives | CloudCall

5 Tips for Better Conversations with Customers

5 Tips for Better Conversations with Customers:

By | Candidate Experience, Communications, Customer Experience, Management, Productivity, Sales
Our research on the Art of Conversation has led to very informative information on how, when, and in which ways to converse with customers. This is especially useful given the current circumstances of the world and how to continue to have strong conversations remotely. Below are 5 tips for better conversations with customers discussing platforms, perspectives, and the people themselves.

Download the full report here
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Infographic – How to Engage with customers via mobile

By | Communications, Customer Experience, Productivity, Sales, Technology
When engaging with a customer via mobile, you want to take full advantage of your conversation to ensure all goes well. Based on our research, there are certain measures that should be taken into account when reaching out. No one wants their time to be wasted, so be sure to have a concrete plan with steps in place to properly engage with your customers…
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A quick conversation with… Rick Faubert, Partner, True search

By | Communications, Customer Experience, Management, Marketing, Productivity
Our second Art of Conversation Live podcast gives us first-hand insight into the world of recruitment and staffing right now, as we talk to Rick Faubert, Partner at Retained Executive Search company, True Search.  

Through the art of conversation, Rick takes us through the journey that brought him to True Search, how developing his communication skills have enriched his experiences, how he’s adapted during the COVID-19 pandemic, right through to why he’s hopelessly addicted to U2.  

Listen to the full podcast here 
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Click-To-Dial: 3 Productivity Improvements

By | Communications, Customer Experience, Product, Sales

Click-to-dial is a function that allows calls to be made via VoIP with one simple action, this feature essentially ensures that staff connect with the right contact.  

“Every feature that saves an incremental number of seconds per call adds up, letting that staff member make maybe an extra call per minute, several more per hour and hundreds more per week. At the very least, it makes a mundane aspect of their work a little easier, allowing them to dedicate more energy towards connecting with the person on the other line.” Saas List 

Take a look at our infographic which highlights 3 productivity improvements click to dial can bring to your team 

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Video: Discover CloudCall Go! Mobile App

By | Communications, Productivity, Technology
As precautionary measures come into effect to slow the spread of COVID-19, many employees are now finding themselves with no choice but to work remotely.  Given that remote work has become the new normal, having the right tools is vitally important.

Our remote working toolkit ensures you have access to everything you need, wherever you are working. One such feature of the Remote Working Toolkit is the CloudCall Go! mobile app which allows you make calls from anywhere, while still recording all the necessary data in your CRM.

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The Benefits of Remote Working

By | Communications, Management, News, Product, Productivity

Many companies have implemented remote work polices due to the outbreak of COVID-19. With more companies testing these polices for the first time, this infographic breaks down some of the key benefits of remote working 

CloudCall’s Remote Worker Toolkit includes all the necessary communication features business need to keep operating as normal whilst staff work from home. We’re offering free software & conferencing facilities and we’ll have you up and running in 48 Hours. Find out more here: https://www.cloudcall.com/remote-working-tool-kit 

Perfecting the Art of Conversation: Instant Messaging

By | Communications, Customer Experience, Product, Productivity, Recruitment, Sales, Technology

Instant messaging (IM) is a growing corporate communications medium with 43%5 of employees using IM tools for business. The platform began as a quick and convenient way to converse with friends and family and has become a principle means of communication for millions of us. As a real-time mode of communication, from one digital device to another, IM is a routine method for many of us to have a conversation. Read More

The Art of Perfecting Conversation: Tactics for Maximizing Your Communications

By | Communications

Communication truly is an art form that requires skill and experience to master. Improving communications, and therefore conversation skills can be a catalyst to finding success in many areas of your life. Just imagine nailing that job interview or impressing your colleagues in the next meeting. Being an effective communicator can bring advantages in more ways than you can imagine.    Read More

Perfecting the Art of Conversation: Face-to-face

By | Communications, Recruitment, Sales

The decline of conversation has been well documented in the news over recent years with countless attention-grabbing headlines. Modern technology has acquired a bad reputation as the killer of conversation, causing a deterioration in our ability to initiate and hold a conversation and it can be easy to see why. According to Grant Bailey of the Independent, “One in 10…. have gone longer than three whole days without a face-to-face interaction with another person.”1

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How to Measure Sales Performance With CloudCall Dashboards

By | Management, Productivity, Recruitment, Sales, Technology

To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success.  Read More