Did you manage to have a look at part one? In our last post, Paul discussed some of the lessons CloudCall learnt in 2020 as well as his predictions on how AI (Artificial Intelligence) will change the industry this year.
If you have ever tried to call a bank, internet provider or any company for that matter, you have probably encountered IVR.
IVR stands for Interactive Voice Response and is that automated menu you reach in a call that says ‘For our opening ours, press 1, for customer service, please press 2’ and so on…
IVR allows businesses to automatically direct a caller to the appropriate person or department, improving the customer experience without them having to go through multiple people to get to the correct place.
An IVR works by collecting information from the customer. Commonly, the caller will be prompted to select options by using their phone’s keypad or using voice recognition technology.
More advanced IVRs can provide customers with pre-recorded answers to FAQ’s.
So, take a look at the best of CloudCall – handpicked by our customers. Read More
Create call groups of teams with specific skills and knowledge, who are responsible for dealing with certain areas of the business. Calls can be directed to these groups, ensuring that customer queries are dealt with efficiently.
Why does your business need call groups?
- Ensure your customers are being dealt with by the right people.
- Whether it’s customer service teams for queries and issues, salespeople for new customers, or finance teams for payment questions.
- Calls can be automatically directed to these groups.
So level up your customer experience with call groups now!
Who knew the 12 days of Christmas ends on 5th Jan anyway?
Each day, on the 12 days CloudCall, we looked back at some of our greatest achievements and announcements from 2020, with a few festive messages thrown in there too.
We created a special GIF for each day and have complied our top ones here for you in case you missed any over the last two weeks. Read More
Kick start your 2021 business phone system wish list now
With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More
Are you more likely to pick up a call if it’s from a local number? I know I am.
Wherever you are in the world, unique area codes are used for specific geographic regions. These area codes make it easy to identify if a caller is local or calling from another part of the country, or another country all together. Read More
We’re nearing the end of our journey through the world of telecommunications jargon. We hope you’ve found it helpful in your quest for technical know-how.
This week we take a look at V-X. Hopefully it won’t be too VeXing… see what we did there?
Don’t forget you can catch up from the beginning here, and don’t miss the final instalment next week!
We know the festive feeling; office parties (Zoom), nights at the pub (kitchen), seeing your friends (online quiz). Those long days in front of the television, seeing how much cheese you can fit in your mouth at once, are here!
Just because a lot of people will start to wind down, it doesn’t mean you have to. In fact, now is the best time to get a head start on the competition for next year. The best way for you to boost your sales for 2021, is to put in an action plan now. Then you can still relax and see how much cheese you can…you get the picture.
Ensuring productivity can be hard, especially when your team is remote and even more so around the holidays. CloudCall have some great features for managers and supervisors to help motivate, keep track and support your agents. Read More
You’ve probably noticed by now that we’ve gone green. We changed our logos to reflect being given a Green Economy Mark by London Stock Exchange.
It’s pretty important for us to be green. Let us tell you why.
Saving the planet
Obviously sat at the top, number one, head of the table as to why it’s important to be green; is saving the planet. We were given the Green Economy Mark because over 50% of our revenue is from environmental solutions.
Reducing our waste, reusing where we can and recycling all over our offices helps us to shrink our carbon footprint. Read More