CRM integration Archives

Jul 16

5 benefits of CloudCall for Salespeople

Your Sales Team might be a hard-working bunch, but you could be missing out on things you haven’t even considered. Precious minutes could be saved with a Power Dialler and Call Recordings can be synced back to CRM records for monitoring and training. The list goes on…

A Computer Telephony Integration (CTI) allows this to be done automatically, storing all your valuable data back into your CRM system.

Take a look at 5 (of the many) benefits that CloudCall can offer your teams:

Jun 28

3 things we’ve discovered about communication

By Nicole Dopson | Communications, Customer Experience, Productivity, Technology

We all know that poor communication can hold businesses back.

A business’s productivity relies on how well its team members can collaborate, both internally and externally.

What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.

Jun 28

How to turn your conversations into insights

By Joe Phipps | Communications, Productivity, Technology

Learning from your conversations is key to gaining insight on your customers and clients.

But did you know that 7 out of 10 businesses aren’t capturing their conversations… Read More

Jun 24

Is poor communication holding your team back?

By Charlie Driver | Marketing, News, Productivity, Technology

It’s a fact: the inability to communicate effectively holds businesses back. Read More

Jun 09

CRM integration – what functionality does it offer?

By Emily Loprete | Management, Product, Technology

Your business is growing, you have a full team to support, and many customers to speak to. Great news!

Now let’s talk about your CRM… Are you using it to its full potential? Did you know that a CTI can bring out the best in your CRM? Read More

Jun 07

3 reasons to invest in a CRM integration today

By Nicole Dopson | Communications, Management, Product, Productivity

CRM integrations. It’s what we do, and we’re jolly good at it! Take a look at a some of the reasons you need to invest in one now:

Faster workflows – Access information and reduce the amount of admin in a flash!

Jun 04

These 5 features will improve your customer service

By Nicole Dopson | Communications, Customer Experience, Technology, Training

We all know that great customer service is the goal for any business, but how can you make sure it’s (cue Whitney) simply the best? Read More

Jun 03

How CloudCall can increase efficiency in your Call Centre

By Joe Phipps | Communications, Productivity

So you want to increase the efficiency of your Call Center? Take a look at how a telephony integration can help: Read More

Jun 01

What your recruitment business needs to look like to thrive, with Neville James

By Charlie Driver | Communications, News, Recruitment, Technology

CloudCall’s Senior Sales Director, Neville James, recently took part in a pre-event chat show for the Recruitment Technology Showcase Event, which is taking place on June 17^th.

The Live Chat Show was hosted by Louise Triance, UK Recruiter and Christina Robinson, Green Umbrella Marketing, Steve Barnhurst, Volcanic both joined Neville on the panel to discuss the topic ‘What your recruitment business needs to look like to thrive’. Read More

May 14

Why you should integrate CloudCall with your CRM

By Nicole Dopson | Communications, Customer Experience, Product, Technology

As we’re sure you already know – a CRM system is a great tool for managing and analyzing customer data. But wouldn’t it be great if you could capture all your conversations with your customers into their CRM contact records… Enter CloudCall! Read More

CRM integration Archives | CloudCall