CRM integration Archives | CloudCall
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CRM integration Archives | CloudCall

woman communicating on laptop in coffee shop

Why poor communication is holding your business back

By | Communications

It’s a fact: poor communication holds businesses back.

How productively your business runs, relies on how well your teams can communicate and collaborate by collecting and using data. Sounds simple, right?

If your business loses focus on seamless communication; it’s not only performance which could plummet, but customer experience too.

52% of businesses rank increasing collaboration amongst teams as a priority.

Does yours?

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5 benefits of CloudCall for Salespeople

By | Sales
Your Sales Team might be a hard-working bunch, but you could be missing out on things you haven’t even considered. Precious minutes could be saved with a Power Dialler and Call Recordings can be synced back to CRM records for monitoring and training. The list goes on…

A Computer Telephony Integration (CTI) allows this to be done automatically, storing all your valuable data back into your CRM system.

Take a look at 5 (of the many) benefits that CloudCall can offer your teams:

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3 things we’ve discovered about communication

By | Communications, Customer Experience, Productivity, Technology
We all know that poor communication can hold businesses back.

A business’s productivity relies on how well its team members can collaborate, both internally and externally.

What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.

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What your recruitment business needs to look like to thrive, with Neville James

By | Communications, News, Recruitment, Technology

CloudCall’s Senior Sales Director, Neville James, recently took part in a pre-event chat show for the Recruitment Technology Showcase Event, which is taking place on June 17th.

The Live Chat Show was hosted by Louise Triance, UK Recruiter and Christina Robinson, Green Umbrella Marketing, Steve Barnhurst, Volcanic both joined Neville on the panel to discuss the topic ‘What your recruitment business needs to look like to thrive’. Read More

male using crm integrations for customer service

CRM integrations for customer service: The ultimate guide

By | Customer Service, Product
Great customer service is critical to your business’s success.  If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews.

But how can you make sure your team is giving out the correct information to customers? And how to you know if inbound calls are being answered quickly enough?

Manual monitoring or asking your team to self-assess performance is inefficient. An easier way to ensure your Customer Service Team are performing productively, is to invest in a CRM integration.

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