A business’s productivity relies on how well its team members can collaborate, both internally and externally.
What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.
We’re excited to be a continuing Platinum Sponsor of Bullhorn’s virtual conference, EngageX this year. Here’s everything you need to know about The EngageX Experience…
This year Bullhorn is doing things a bit differently, splitting the event across two days: Tuesday 15th June – Wednesday 16th June 2021. The event will feature keynote speeches, breakout sessions, customer roundtables and discussions. Read More
Interactive Voice Response (IVR) is the automated menu you reach when you call a business, that often says things like, ‘Press 1 for customer service, please press 2 for sales’ and so on… But how can it transform your customers’ experience? Read More
This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More