Customer Experience Archives | CloudCall
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Customer Experience Archives | CloudCall

3 things we’ve discovered about communication

By | Communications, Customer Experience, Productivity, Technology
We all know that poor communication can hold businesses back.

A business’s productivity relies on how well its team members can collaborate, both internally and externally.

What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.

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Meet CloudCall at Bullhorn’s EngageX 2021

By | News, Productivity, Sales, Technology

We’re excited to be a continuing Platinum Sponsor of Bullhorn’s virtual conference, EngageX this year. Here’s everything you need to know about The EngageX Experience…  

 

This year Bullhorn is doing things a bit differently, splitting the event across two days: Tuesday 15th June – Wednesday 16th June 2021. The event will feature keynote speeches, breakout sessions, customer roundtables and discussions.   Read More

woman working to reduce call queues

Reduce call queues and delight customers with CloudCall

By | Customer Experience
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue times is consistently the number one priority for call centers year-round. In fact, nine out of ten businesses we spoke to see this a significant priority. So, if you want your customers to be satisfied, you need to reduce call queues in your call centres. Simple!

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The right channel at the right time

By | Communications, Customer Experience
When it comes to communication it’s not ‘one size fits all’.

This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More