Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.
Take a look at some of the benefits of Inbound Screen Pops in our infographic below. Read More
What will keep your customers happy?
Happy customers means a happy business, right? It just clicks.
This year more than ever, businesses need to ensure they are delivering great levels of customer service and understanding how customers prefer to be in contact, which is usually via a phone call.
Our new eBook explores the topic of keeping your customers happy, the power of combining data and communications and how it just…clicks. You can download it for yourself here. Take a look at our infographic below to see some tips for how to keep your customers happy: Read More
We love Brian’s way of thinking – “If it’s not in Bullhorn, it didn’t happen”! This is a great working practise and using our platform can make it so much easier. By removing lots of manual processes, you can increase productivity and efficiency quickly.
Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More
With a lot of companies closing, furloughing staff or even letting employees go, the recruitment market in 2021 will be tougher than ever to manage.
But that’s where we come in. Read More
We’ve all been working from home for a while now, and it doesn’t look like that will be changing much in the near future. In fact, Gartner reported that 74% of CFOs say they expect to move previously on-site employees remote post-COVID. With this in mind we thought it would be a great ideas to share some of our customers stories.
When looking for a telephony integration, Dan Cushing, Managing Partner at Connexion, knew that improving the candidate and employee experience was their top priority. Recruiters using our platform are able to make placements faster by increasing the quality of important conversations with candidates by SMS.
Dan reveals the benefits of integrated communications for his team saying, “It’s fully integrated and it works, that’s why it won out.” His team loves CloudCall because everything they do integrates directly into Bullhorn. Read More