Customer Satisfaction Archives | CloudCall
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Customer Satisfaction Archives | CloudCall

Benefits of Inbound Screen Pops

By | Customer Experience, Productivity, Technology
Nobody likes having to repeat themselves again and again, each time they call a company. So, what can you do to avoid it? Allow us to offer a simple, but brilliant solution… Inbound Screen Pops!

Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.

Take a look at some of the benefits of Inbound Screen Pops in our infographic below. Read More

Top tips for keeping your customers happy

By | Candidate Experience, Communications, Customer Experience

What will keep your customers happy? 

Happy customers means a happy business, right? It just clicks. 

This year more than ever, businesses need to ensure they are delivering great levels of customer service and understanding how customers prefer to be in contact, which is usually via a phone call. 

Our new eBook explores the topic of keeping your customers happy, the power of combining data and communications and how it just…clicks. You can download it for yourself here. Take a look at our infographic below to see some tips for how to keep your customers happy:  Read More

Allen Recruitment work efficiently from anywhere with CloudCall

By | Customer Experience, Productivity, Recruitment, Remote Working
We chatted with Brian Cunningham, MD of Allen Recruitment, about the benefits of CloudCall for his business. With staff spread across the globe, they wanted to run more efficiently and from anywhere. Our Computer Telephony Integration (CTI) into their CRM system, Bullhorn, allowed Allen Recruitment to not only achieve their goals but to grow in a challenging time.

We love Brian’s way of thinking – “If it’s not in Bullhorn, it didn’t happen”! This is a great working practise and using our platform can make it so much easier. By removing lots of manual processes, you can increase productivity and efficiency quickly.

Check out the full conversation below. You can also catch up on the Art of Conversation podcast with Brian here. Read More

Customer stories – seamless integrations with CloudCall

By | Customer Experience, Product, Productivity, Technology
Keeping up to date with client and customer conversations has never been easier. Our platform integrates into CRM systems; increasing productivity, streamlining tedious processes and reducing overheads.

Collect valuable call data and look at the ways you can improve with our reporting features. Gaining insight into your business’s conversations with customers can have direct impacts on efficiency, customer satisfaction and even business growth. Intrigued? Read More

4 benefits of integrating telephony with your CRM

By | Communications, Technology
If you and your business use a CRM system, then you already know they are a great solution for a range of different business needs. Sometimes, however, the CRM itself may not be enough. Which is where integrations come in. *CloudCall to the rescue* 

Integrations (such as CloudCall) provide more detailed reporting, advanced automation, efficient functionality, customer feedback surveys…the list goes on.   Read More