We have identified four strategies for having better conversations with customers. Take a look in our short video: Read More
How often do you answer calls from unknown numbers?
With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate. Read More
The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business. Read More
With countless communication channels to choose from, engaging with your customers via the right method is of the upmost importance. Especially during times of crisis like the current COVID pandemic, customers what to know that you can respond well to pressure and maintain solid communications. Read More