Customer Service Archives | CloudCall
Tag

Customer Service Archives | CloudCall

male using crm integrations for customer service

CRM integrations for customer service: The ultimate guide

By | Customer Service, Product
Great customer service is critical to your business’s success.  If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews.

But how can you make sure your team is giving out the correct information to customers? And how to you know if inbound calls are being answered quickly enough?

Manual monitoring or asking your team to self-assess performance is inefficient. An easier way to ensure your Customer Service Team are performing productively, is to invest in a CRM integration.

Read More

4 benefits of integrating telephony with your CRM

By | Communications, Technology
If you and your business use a CRM system, then you already know they are a great solution for a range of different business needs. Sometimes, however, the CRM itself may not be enough. Which is where integrations come in. *CloudCall to the rescue* 

Integrations (such as CloudCall) provide more detailed reporting, advanced automation, efficient functionality, customer feedback surveys…the list goes on.   Read More