Customer Service Archives | CloudCall
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Customer Service Archives | CloudCall

4 benefits of integrating telephony with your CRM

By | Communications, Technology
If you and your business use a CRM system, then you already know they are a great solution for a range of different business needs. Sometimes, however, the CRM itself may not be enough. Which is where integrations come in. *CloudCall to the rescue* 

Integrations (such as CloudCall) provide more detailed reporting, advanced automation, efficient functionality, customer feedback surveys…the list goes on.  

Basically, if your CRM is without an integration, then you are using it in black and white. With an integration? Well lets just call that Ultra HDR 8k. You get the picture (pardon the pun). 

So, the benefits of integrating telephony with your CRM:  Read More

The best of CloudCall – handpicked by our customers

By | Communications, Product, Technology
It’s a new year and we wanted to take a look back at what our customers had to say about us and our platform. We’ve had some amazing feedback and just had to share it with you! Looking through our customer stories we discovered what mattered most to our valued customers. From having the ability to work from anywhere to saving money.

So, take a look at the best of CloudCall – handpicked by our customers. Read More

Why you need call groups now

By | Communications, Customer Experience, Product

Create call groups of teams with specific skills and knowledge, who are responsible for dealing with certain areas of the business. Calls can be directed to these groups, ensuring that customer queries are dealt with efficiently.

Why does your business need call groups?

  • Ensure your customers are being dealt with by the right people.
  • Whether it’s customer service teams for queries and issues, salespeople for new customers, or finance teams for payment questions.
  • Calls can be automatically directed to these groups.

So level up your customer experience with call groups now!

Contact us for more information on call groups and our other great features.

Kick start your business phone system wish list for 2021

By | Management, Product, Technology

Kick start your 2021 business phone system wish list now

With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More

What is CRM?

By | Communications
Never heard of CRM? Or perhaps it’s been mentioned and you’re not sure what it actually means. Have no fear, we’ve got you covered so next time you can dazzle your colleagues with your expert knowledge! Read More

5 tools for contact centre leaders

By | Communications, Management, Remote Working

Are you supporting your contact centre team remotely? CloudCall has some great tools for you to do so with ease.  

Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.  

Here are just a couple of the ways CloudCall lets you interact with your team’s calls. 

We haven’t yet made a system that can manage your team for you, but we have made one that can assist in managing, mentoring and training your agents, no matter where you are.  

We know how important it is for you to be there for your team whilst working remotely and in uncertain times. Our features do make certain however, that you are able to support your staff, no matter where you or your agents are based.  

How can your CRM system improve customer experience?

By | Customer Experience, Uncategorized
Customer experience is one of the cornerstones around which a successful business is built. It’s importance stems from the fact that without impressing new and existing customers, they will likely take their business elsewhere. What’s more, when customer experience is great, your customers will encourage others to use your business through word of mouth and positive reviews. All of this will ultimately affect your business’s bottom line. Read More

Boost customer experience with the power of CRM

By | Communications, Customer Experience

A Customer Relationship Management (CRM) system is a great way of keeping track of customer account details, account history and for managing interactions with existing and potential customers. Tracking these interactions can help you understand your customers through their buying habits, queries, requests and even their complaints.

The importance of customer experience is crucial to the growth and development of your brand. A great customer experience can build loyalty, that through word of mouth and positive reviews will lead to more customers, meaning more profit for your business.

Discover how a CloudCall integration could help improve your customers experiences by booking a demo here.

5 priorities for better customer conversations

By | Communications, Customer Experience, Product, Sales

What can you do to deliver a positive experience for your customers? In our latest research we uncovered the main priorities businesses highlighted to ensure they could provide the best customer service. Take a look at the 5 priorities in our infographic.

Request a call back for a member of our team to discuss how CloudCall can ensure you have better conversations with your customers.