Looking through our customer stories we discovered what mattered most to our valued customers. From having the ability to work from anywhere to getting set up quickly. Here’s a quick roundup of the best of CloudCall – handpicked by our customers. Read More
Here at CloudCall we want to make your working day easier and more efficient. Take a look at how we can help your contact centre teams fly through calls and have those important conversations, without having to deal with annoying manual processes. Read More
If you and your business use a CRM system, then you already know they are a great solution for a range of different business needs. Sometimes, however, the CRM itself may not be enough. Which is where integrations come in. *CloudCall to the rescue*
Integrations (such as CloudCall) provide more detailed reporting, advanced automation, efficient functionality, customer feedback surveys…the list goes on. Read More
It’s a new year and we wanted to take a look back at what our customers had to say about us and our platform. We’ve had some amazing feedback and just had to share it with you! Looking through our customer stories we discovered what mattered most to our valued customers. From having the ability to work from anywhere to saving money.
So, take a look at the best of CloudCall – handpicked by our customers. Read More
Create call groups of teams with specific skills and knowledge, who are responsible for dealing with certain areas of the business. Calls can be directed to these groups, ensuring that customer queries are dealt with efficiently.
Why does your business need call groups? Read More
Kick start your 2021 business phone system wish list now
With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More
Never heard of CRM? Or perhaps it’s been mentioned and you’re not sure what it actually means. Have no fear, we’ve got you covered so next time you can dazzle your colleagues with your expert knowledge! Read More
Are you supporting your contact centre team remotely? CloudCall has some great tools for you to do so with ease.
Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.
Here are just a couple of the ways CloudCall lets you interact with your team’s calls. Read More
Customer experience is one of the cornerstones around which a successful business is built. It’s importance stems from the fact that without impressing new and existing customers, they will likely take their business elsewhere. What’s more, when customer experience is great, your customers will encourage others to use your business through word of mouth and positive reviews. All of this will ultimately affect your business’s bottom line. Read More
A Customer Relationship Management (CRM) system is a great way of keeping track of customer account details, account history and for managing interactions with existing and potential customers. Tracking these interactions can help you understand your customers through their buying habits, queries, requests and even their complaints. Read More
