Customer Archives | CloudCall
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Customer Archives | CloudCall

Remote Working: The Importance of Phone Calls With Customers

By | Communications, Customer Experience, Recruitment, Sales, Technology
Communicating with your customers when your business is fully remote can seem daunting, but keeping the conversation going is not a difficult as it may seem. With the correct set of tools at your disposal you can make the switch to remote customer comms seamlessly. With the correct software you can manage customer relations from anywhere with an internet connection. 
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Maintaining High Levels of Customer Service During Holiday Season

By | Customer Experience

The hustle and bustle of the holiday season can be a challenging time for businesses. For retail businesses, apart from increased sales in-store and online, customers are also more likely to contact customer service over queries such as delivery or collection of orders, product availability, and making returns or exchanges. For Technical Support teams, however, it may actually mean a drop in the number of inbound calls but they also have to manage staff taking holiday and working on a reduced schedule. Sustaining high levels of customer service during this time can actually give businesses the chance to shine and build up customer loyalty that will last them throughout the coming year.

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How to Build a Super Support Team

By | Customer Experience

The support function is an important aspect of any business. They are responsible for the customer’s experience, post-sale. They are here to help resolve issues and answer queries, to provide a high quality of service which ensures that their customers’ opinions of the products or services that they purchased and their opinions about the company itself, do not change in the long term.

Support team Customer service

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