Customers Archives | CloudCall
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Customers Archives | CloudCall

4 simple steps: turn customer conversations to conversions

By | Communications, Customer Experience, Technology

The COVID-19 crisis has proven that customers still want to talk. It has also highlighted the need to use other channels to manage more routine traffic. SMS reminders can reduce the number of missed appointments by 19%, so utilising more than one channel of communication can save you time and money.

We have identified four strategies for having better conversations with customers. Take a look in our short video:

Book a demo to discover how CloudCall can transform your conversations with customers and provide valuable insights to help your business grow.

The end of phone alone: how businesses can ensure their phone calls get answered

By | Communications, Customer Experience, Recruitment, Sales

How often do you answer calls from unknown numbers?

With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate.  Read More

Customer Stories

The phone call is still king, the question is why?

By | Communications, Recruitment, Sales, Technology

Call volumes are increasing

Pre-COVID, 68% of businesses reported that the number of inbound calls had actually increased in the last two years. In fact, customer facing companies reported a 12.6% rise over that period. But what has caused the growth in phone calls in an ever-increasingly digital world? Some businesses have attributed this rise to organic growth, whilst others believe it’s simply down to customer preference. Read More

Infographic: Generation Z and Millennials, what gets their attention?

By | Customer Experience, Recruitment, Sales
The CloudCall Insights research papers have shown that the majority of  Millennials and Generation Z (Gen Z) prefer to use their mobiles to receive communications, and make contact with businesses. The way they use technology is very different to other generations, and companies need to embrace the variety of communications technologies available in order to reach them effectively.  Read More

Video: Using CloudCall to improve conversations

By | Communications, Customer Experience, Technology

Our research on the Art of Conversation has provided a wealth of information on how to ensure every conversation with your customers is a good one. Using available technology, such as CloudCall’s SMS functions and calling groups will help to improve conversations, boosting customer satisfaction levels. To find out more download the full Art of Conversation whitepaper here.

Infographic: Perfecting the Art of Conversation with your candidates and clients

By | Communications, Customer Experience
To further understand our ever evolving industry, CloudCall conducted an extensive survey in early 2020 (prior to the Covid pandemic) to better understand when, how and why clients and candidates prefer specific communication channels. The research report: Perfecting the Art of Conversation gathered some very intriguing statistics and provides insight into how to utilise our findings. Take a look at the infographic below for some interesting stats.  Read More

Perfecting the Art of Conversation: Face-to-face

By | Communications, Recruitment, Sales

The decline of conversation has been well documented in the news over recent years with countless attention-grabbing headlines. Modern technology has acquired a bad reputation as the killer of conversation, causing a deterioration in our ability to initiate and hold a conversation and it can be easy to see why. According to Grant Bailey of the Independent, “One in 10…. have gone longer than three whole days without a face-to-face interaction with another person.”1

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