Combine the power of text and calls to reach more of your customers the 1st time around. Save your businesses time and money by reducing missed appointments, deliveries and call outs with text reminders. Phone calls are great for resolving more complex enquiries. By combining text and phone you can easily maximise customer satisfaction. Take a look at our video on the power of text and calls:
The COVID-19 crisis has proven that customers still want to talk. It has also highlighted the need to use other channels to manage more routine traffic. SMS reminders can reduce the number of missed appointments by 19%, so utilising more than one channel of communication can save you time and money.
We have identified four strategies for having better conversations with customers. Take a look in our short video:
How often do you answer calls from unknown numbers?
With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate. Read More
Call volumes are increasing
Pre-COVID, 68% of businesses reported that the number of inbound calls had actually increased in the last two years. In fact, customer facing companies reported a 12.6% rise over that period. But what has caused the growth in phone calls in an ever-increasingly digital world? Some businesses have attributed this rise to organic growth, whilst others believe it’s simply down to customer preference. Read More
The latest CloudCall Insight research piece, Perfecting the Art of Conversation: how businesses are managing increased call volumes, explores why telephony is on the rise and how businesses are coping with those increases. The phone call is allowing more efficient communication with consumers in a multi-channel environment. Read More
The CloudCall Insights research papers have shown that the majority of Millennials and Generation Z (Gen Z) prefer to use their mobiles to receive communications, and make contact with businesses. The way they use technology is very different to other generations, and companies need to embrace the variety of communications technologies available in order to reach them effectively. Read More
Our research on the Art of Conversation has provided a wealth of information on how to ensure every conversation with your customers is a good one. Using available technology, such as CloudCall’s SMS functions and calling groups will help to improve conversations, boosting customer satisfaction levels. To find out more download the full Art of Conversation whitepaper here.
Reaching and getting the attention of the younger generations is no easy task. There’s no doubt that their use of technology is vastly different to that of older generations. Gen Z, in particular, have spent the majority of their lives surrounded by technology. This shift has transformed the way they want companies to contact them. Read More
Previously we have looked at perfecting the art of conversation, tactics for maximizing your communications and customer preferences for outbound contact. But what frustrates your customers? What happens when things go wrong? Let’s have a closer look at their needs and frustrations: Read More
To further understand our ever evolving industry, CloudCall conducted an extensive survey in early 2020 (prior to the Covid pandemic) to better understand when, how and why clients and candidates prefer specific communication channels. The research report: Perfecting the Art of Conversation gathered some very intriguing statistics and provides insight into how to utilise our findings. Take a look at the infographic below for some interesting stats. Read More