Combine the power of text and calls to reach more of your customers the 1st time around. Save your businesses time and money by reducing missed appointments, deliveries and call outs with text reminders. Phone calls are great for resolving more complex enquiries. By combining text and phone you can easily maximise customer satisfaction. Take a look at our video on the power of text and calls:
Discover more insights to help improve your customer conversations in out latest research eBook here.
The COVID-19 crisis has proven that customers still want to talk. It has also highlighted the need to use other channels to manage more routine traffic. SMS reminders can reduce the number of missed appointments by 19%, so utilising more than one channel of communication can save you time and money.
We have identified four strategies for having better conversations with customers. Take a look in our short video:
Book a demo to discover how CloudCall can transform your conversations with customers and provide valuable insights to help your business grow.
With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate. Read More
Pre-COVID, 68% of businesses reported that the number of inbound calls had actually increased in the last two years. In fact, customer facing companies reported a 12.6% rise over that period. But what has caused the growth in phone calls in an ever-increasingly digital world? Some businesses have attributed this rise to organic growth, whilst others believe it’s simply down to customer preference. Read More
Our research on the Art of Conversation has provided a wealth of information on how to ensure every conversation with your customers is a good one. Using available technology, such as CloudCall’s SMS functions and calling groups will help to improve conversations, boosting customer satisfaction levels. To find out more download the full Art of Conversation whitepaper here.
Reaching and getting the attention of the younger generations is no easy task. There’s no doubt that their use of technology is vastly different to that of older generations. Gen Z, in particular, have spent the majority of their lives surrounded by technology. This shift has transformed the way they want companies to contact them. Read More
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