Your customers want to talk.
With 59% of customers preferring to call because they want a quick answer and 57% picking up the phone because they want to talk to a real person1, it’s important to get it right. Read More
When it comes to communication it’s not ‘one size fits all’.
This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More
Our recent research, ‘Keep your customers happy: the power of combining data & communication’ shows that your customers want to move seamlessly between communication channels and have a choice in how they respond to outbound contact.
Have you seen our new eBook? It’s really rather good, so check it out here if you haven’t already! We discuss the secrets of keeping your customers happy with some really useful stats from our very own research. We take a look at some tactics for getting the most out of your conversations with your customers and what matters most to them. Afterall, isn’t customer satisfaction your main priority?
So what frustrates your customers? What do they need from you? Read More
What will keep your customers happy?
Happy customers means a happy business, right? It just clicks.
This year more than ever, businesses need to ensure they are delivering great levels of customer service and understanding how customers prefer to be in contact, which is usually via a phone call.
Our new eBook explores the topic of keeping your customers happy, the power of combining data and communications and how it just…clicks. You can download it for yourself here. Take a look at our infographic below to see some tips for how to keep your customers happy: Read More
Keeping up to date with client and customer conversations has never been easier. Our platform integrates into CRM systems; increasing productivity, streamlining tedious processes and reducing overheads.
Collect valuable call data and look at the ways you can improve with our reporting features. Gaining insight into your business’s conversations with customers can have direct impacts on efficiency, customer satisfaction and even business growth. Intrigued? Read More
Call Recording. The name gives away what it is, but what you might not know is how it can benefit your customer service teams.
Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More
Better productivity = more time to achieve goals, reduced costs, happy teams and happy customers. So, finding ways to boost your businesses productivity is a no brainer. Improving your workflow processes is the best way to make sure you’re using your resources effectively. Investing in your systems is the first step. We can help you there… Read More
Combine the power of text and calls to reach more of your customers the 1st time around. Save your businesses time and money by reducing missed appointments, deliveries and call outs with text reminders. Phone calls are great for resolving more complex enquiries. By combining text and phone you can easily maximise customer satisfaction. Take a look at our video on the power of text and calls: Read More
