Customers Archives | CloudCall
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Customers Archives | CloudCall

May 18
0

Broadcast SMS: the simple way to reach your contacts

By | Customer Experience, Product, Productivity, Technology
What is Broadcast SMS I hear you ask… well simply put, it’s a way to send SMS messages to multiple contacts at the same time.

With CloudCall you can send Broadcast Messages with a click of a button, automatically capturing all SMS activity back into your CRM system. This can provide you with visibility into all your teams conversations with their customers. Read More

Apr 29
0

The right channel at the right time

By | Communications, Customer Experience
When it comes to communication it’s not ‘one size fits all’.

This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More

Mar 29
0

Understanding customer needs and frustrations

By | Communications, Customer Experience
Have you seen our new eBook? It’s really rather good, so check it out here if you haven’t already! We discuss the secrets of keeping your customers happy with some really useful stats from our very own research. We take a look at some tactics for getting the most out of your conversations with your customers and what matters most to them. Afterall, isn’t customer satisfaction your main priority?

So what frustrates your customers? What do they need from you? Read More

Mar 15
2

Top tips for keeping your customers happy

By | Candidate Experience, Communications, Customer Experience

What will keep your customers happy? 

Happy customers means a happy business, right? It just clicks. 

This year more than ever, businesses need to ensure they are delivering great levels of customer service and understanding how customers prefer to be in contact, which is usually via a phone call. 

Our new eBook explores the topic of keeping your customers happy, the power of combining data and communications and how it just…clicks. You can download it for yourself here. Take a look at our infographic below to see some tips for how to keep your customers happy:  Read More

Feb 23
0

Customer stories – seamless integrations with CloudCall

By | Customer Experience, Product, Productivity, Technology
Keeping up to date with client and customer conversations has never been easier. Our platform integrates into CRM systems; increasing productivity, streamlining tedious processes and reducing overheads.

Collect valuable call data and look at the ways you can improve with our reporting features. Gaining insight into your business’s conversations with customers can have direct impacts on efficiency, customer satisfaction and even business growth. Intrigued? Read More

Feb 11
1

4 ways Call Recording improves customer service

By | Customer Experience, Product, Training
Call Recording. The name gives away what it is, but what you might not know is how it can benefit your customer service teams.

Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More