Dashboards Archives | CloudCall
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Dashboards Archives | CloudCall

Nov 05
1

3 Benefits CTI Can Bring to Your Business

By | Communications, Productivity, Technology

CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX.  One of the biggest advantages is that it brings together CRM and communications data.  

Here are 3 benefits CTI can bring to your business, ASAP:   Read More

Aug 23
2

How to Use Conversation Data to Enhance the Customer Experience

By | Customer Experience, Productivity

Companies have an extraordinary amount of information about customers, but if customer information is not easily accessible, it will gather digital dust. Do not let this valuable information go to waste! Data can be a powerful driver of customer retention and business insight.

Through integrating communications with your Customer Relationship Management (CRM) software, you’ll have all the data you need in one place for both your customers and your team, enabling you to provide the best customer experience from a well-rounded perspective. Read More

Apr 21
6

Unifying Customer Touch-Points within Recruitment

By | Recruitment, Technology

Business process automation is becoming a common discussion point for larger Recruitment organisations using advanced CRM systems. The ability to “systemize” process creates consistency , predictability and scalability.  The visualisation of performance using user friendly Dashboards and Reports enables management  to scrutinize  and control crucial KPIs.

recruitment_touch_pointsHowever, many Recruitment businesses are experiencing disjointed customer and candidate journeys. This is primarily because the various touch points within the recruitment business operate within separate silos. For instance, it is still rare to see Recruitment and Staffing professionals working from a single system that gives a unified view of a Candidate (emails, phone conversations, CV and Social Data). This in turn means that conversations that happen between a candidate or customer and their recruiter rarely make it to the management team who can effect impactful actions and improvements based directly on this real-time information.

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