Data Archives | CloudCall
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Data Archives | CloudCall

man using natural language processing technology on phone

Natural Language Processing (NLP) in Recruitment

By | Recruitment, Technology

In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.

I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.

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woman communicating on laptop in coffee shop

Why poor communication is holding your business back

By | Communications

It’s a fact: poor communication holds businesses back.

How productively your business runs, relies on how well your teams can communicate and collaborate by collecting and using data. Sounds simple, right?

If your business loses focus on seamless communication; it’s not only performance which could plummet, but customer experience too.

52% of businesses rank increasing collaboration amongst teams as a priority.

Does yours?

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The Perfect CRM – Our Thanksgiving Recipe

By | Productivity, Technology

Technology has heavily influenced sales and marketing strategy. We have come a long way from the days of using spreadsheets, Filofax and fax machines, and even phones, as part of the sales process. These days, it’s all about using one, single technology solution that covers all key business activities. There are a number of software tools or platforms available for boosting a business’s productivity.

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5 Tips to Improve Your CRM System Efficiency

By | Productivity, Technology

CRM systems have taken a significant role in all companies – from start-ups to big corporations. Sales teams use it to manage their pipelines. Sourcing teams use it to manage their suppliers. Support teams use it as their knowledge base. Some companies even choose to integrate their accounting system into their CRM, in order to have a 360˚ view of their customer profiles. Here, we will break down five ways to improve CRM system efficiency.

 

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The Rise of the Machines

By | Technology

Last week, we discussed the possibility that some roles are likely to be replaced by machines within the next decade. Today, we discuss the opinion that although some roles may be replaced, the ‘human’ element within a business is still an important and much-needed factor.

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