features Archives | CloudCall
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features Archives | CloudCall

4 tips for managing your call queue times

By | Communications, Product, Productivity
In our recent CRM and integrations eGuide, we found that reducing queue times is the number one priority for call centres, with nine out of ten businesses seeing this as a significant priority.

Our research found that nearly half (46%) of all customers said they had bought elsewhere, or cancelled a contract because they struggled to get in touch with a supplier.

As you can tell, call queues can have a pretty big impact on customer satisfaction. Customers like to speak to a person and the quicker they can do that, the better.

To make sure you stay on top of your call queue times, we’ve put together 4 top tips for you: Read More

5 features that will keep your customers happy

By | Product, Productivity, Technology
Whether you’re an enterprise level contact centre or a 2-person operation, making the most out of your inbound calls means you’re able to offer your customers the best experience. With increased competition losing out on new customers or seeing existing customers turn away can be hugely detrimental to your business. Keeping your customers happy at all times should be a primary business goal. Ultimately, when a customer or client is calling into your business, they want to speak to the right person, and they want to do so as quickly as possible. Our inbound telephony features are designed with exactly that in mind. You’ll also save yourself a lot of time and effort, too.

Ready to find out about the key features? Read on… Read More