features Archives | CloudCall
Tag

features Archives | CloudCall

male using crm integrations for customer service

CRM integrations for customer service: The ultimate guide

By | Customer Service, Product
Great customer service is critical to your business’s success.  If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews.

But how can you make sure your team is giving out the correct information to customers? And how to you know if inbound calls are being answered quickly enough?

Manual monitoring or asking your team to self-assess performance is inefficient. An easier way to ensure your Customer Service Team are performing productively, is to invest in a CRM integration.

Read More

2 women and a man in an interview

CRM integrations for recruitment: The ultimate guide

By | Product, Recruitment
The modern recruitment industry is a complex machine, with lots of moving parts. But CRM integrations for recruitment can help to elevate your team.

Due to its incredibly competitive nature, providing candidates with a positive experience is key to securing their interest and standing out from the crowd.

At the core of many of these positive experiences is a quality CRM integration (aka, CloudCall!).

Read More

Stay connected with CloudCall for Microsoft Teams

By | Product
As a result of the COVID-19 pandemic, Microsoft Teams has become not just a handy work tool, but a way to stay connected with your network. And as businesses continue to introduce permanent remote working options, it’s more important than ever to ensure employees are able to optimize their home offices. That’s why we’re excited to say that we’ve designed our latest feature with your connectivity in mind; allowing you to access the information you need to work together efficiently. Introducing CloudCall for Microsoft Teams!

Read More

5 features that will keep your customers happy

By | Product, Productivity, Technology
Whether you’re an enterprise level contact centre or a 2-person operation, making the most out of your inbound calls means you’re able to offer your customers the best experience. With increased competition losing out on new customers or seeing existing customers turn away can be hugely detrimental to your business. Keeping your customers happy at all times should be a primary business goal. Ultimately, when a customer or client is calling into your business, they want to speak to the right person, and they want to do so as quickly as possible. Our inbound telephony features are designed with exactly that in mind. You’ll also save yourself a lot of time and effort, too.

Ready to find out about the key features? Read on… Read More