future Archives | CloudCall
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future Archives | CloudCall

EngageX Europe Roundup

By | Productivity, Recruitment

EngageX, Bulhorn’s leading recruitment industry event, has been a great example of how businesses are successfully adapting to the rapidly changing, online world we live in today. The event has been a highlight of our calendar since its founding, and last week we were proud to be return as a platinum sponsor. Read More

A Quick Conversation with Dualta Doherty, founder of Dualta Doherty & Partners

By | Communications, Productivity, Recruitment

Dualta has 10 years of experience in the recruitment industry and founded Dualta Doherty & Partners five years ago. They are a Rec2Rec recruitment agency with a focus on international work.  In 2018 Dualta set up The Recruiter Startup Podcast to explore building & scaling a recruitment company with the best & brightest in the industry as guests sharing their knowledge. As well as this, he recently set up a remote recruitment business called Scale International. Read More

How start-ups are using cloud based phone systems to increase productivity

By | Communications, Management, Productivity, Technology, Uncategorized
Nearly a full third (31%) of businesses currently use cloud based phone systems and that number is expected to grow. Cloud based phone systems are delivered through the internet as opposed to cables (like the typical landline) or via satellite (like mobile devices). They can often be called “internet based phone systems” or you might see “VoIP” which stands for “Voice over Internet Protocol.” 

As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business.    Read More

Infographic: 5 tips for brand survival

By | Communications, Management, Marketing
Brand survival has been a topic on many businesses minds as they have navigated their way through the Covid-19 crisis. Growing and strengthening your brand during a global pandemic may seem daunting when many businesses have entered a kind of reactive survival mode. As businesses are coming out the other side of the Covid-19 crisis, they are having to adapt. However, key to the continuation of your business is your brand and how you portray it. Take a look at our infographic featuring 5 key points to consider when discussing brand management.

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Video: Discover CloudCall Go! Mobile App

By | Communications, Productivity, Technology
As precautionary measures come into effect to slow the spread of COVID-19, many employees are now finding themselves with no choice but to work remotely.  Given that remote work has become the new normal, having the right tools is vitally important.

Our remote working toolkit ensures you have access to everything you need, wherever you are working. One such feature of the Remote Working Toolkit is the CloudCall Go! mobile app which allows you make calls from anywhere, while still recording all the necessary data in your CRM.

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man on laptop discussing the future of communication

How to prepare for the future of communication

By | Technology

At a glance, the way we communicate in the modern day can seem incredibly complicated. But understanding the future of communication is  paramount. Especially when deciding how to continuously engage customers effectively and collaborate with team members.

Technology continues to progress at an astonishing pace. And future innovations could help to unify communication and bring back personal connections. Either that, or they could further complicate and divide our already fragmented systems. To prevent the later from happening, it’s important that we all stay in the loop with new and emerging communication technologies. Read More

Maintaining High Levels of Customer Service During Holiday Season

By | Customer Experience

The hustle and bustle of the holiday season can be a challenging time for businesses. For retail businesses, apart from increased sales in-store and online, customers are also more likely to contact customer service over queries such as delivery or collection of orders, product availability, and making returns or exchanges. For Technical Support teams, however, it may actually mean a drop in the number of inbound calls but they also have to manage staff taking holiday and working on a reduced schedule. Sustaining high levels of customer service during this time can actually give businesses the chance to shine and build up customer loyalty that will last them throughout the coming year.

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man using headset talking about the future of telephony

How technology is shaping the future of telephony

By | Technology
“When you dial into 2021 make sure it is with systems which meet your needs rather than the other way around.” Callagenix on the future of telephony and dialing in 2021.

At one point in time, the humble telephone was used by businesses simply to make calls. But with advances in technology, they can now do so much more. Modern telephony allows computer-telephony integrations bridge the gap between your telephone system and your data. This helps businesses to handle calls better, drive productivity and improve customer satisfaction.

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How to Build a Super Support Team

By | Customer Experience

The support function is an important aspect of any business. They are responsible for the customer’s experience, post-sale. They are here to help resolve issues and answer queries, to provide a high quality of service which ensures that their customers’ opinions of the products or services that they purchased and their opinions about the company itself, do not change in the long term.

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