The support function is an important aspect of any business. They are responsible for the customer’s experience, post-sale. They are here to help resolve issues and answer queries, to provide a high quality of service which ensures that their customers’ opinions of the products or services that they purchased and their opinions about the company itself, do not change in the long term.
CRM systems have taken a significant role in all companies – from start-ups to big corporations. Sales teams use it to manage their pipelines. Sourcing teams use it to manage their suppliers. Support teams use it as their knowledge base. Some companies even choose to integrate their accounting system into their CRM, in order to have a 360˚ view of their customer profiles.
There has always been a belief that if you work better, you’ll get more time and have a more productive day. In fact, there are a lot of tips and tricks offered by many sites, experts and businesses that can help you get the most out of your day. But what if it’s not about the things that you do, but the tools that you use that can help?
Humans – a show on Channel 4 (UK) that was aired a few months ago and was based on Swedish science-fiction drama, Äkta Människor. Set in the near-future, the show focuses on ‘Synths’ – highly advanced robots that have been developed by ‘Persona Synthetics’, whose tagline is ‘Closer to Humans than Ever Before’. These ‘Synths’ have become commonplace, with the show examining their impact on society and, of course, on humans.