integration Archives | CloudCall
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integration Archives | CloudCall

CloudCall Jargon Buster: The ABCs of CTI

By | Communications, News, Product
Do you know your CRMs from your CLIs? Maybe you need to touch up on your telephony vocabulary? We’re here to take you through the ABCs of CTI (that’s Computer Telephony Integration for any beginners out there).

We understand that researching CTI can be a daunting task, especially if you don’t know what all the terms mean. There are many technical phrases within the industry, that a simple Google search can easily turn into an obstacle course of acronyms!

Here at CloudCall, we want to help make your search for the right telephony solution, easier. That’s why we’ve created this jargon buster, to help you better understand CTI and the benefits that it provides. Read More

5 benefits of an integrated phone system

By | Communications, News, Product
We know it can be difficult choosing a new phone system. Hours of trawling the internet. What is CTI? What’s a CRM? What do I integrate?

Our CRM and integrations guide is a great tool to learn a little bit more about CRMs, integrations and the power an integration has to supercharge your existing CRM. But how will it help me?

This is where we come in. We’ve set out below 5 top benefits, especially for you, on what an integrated phone system can do for your business in 2021. You’re welcome. Read More

3 tips to get the most out of CloudCall for Microsoft Teams

By | Communications, Product

Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration toolsWith many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world. 

CloudCall’s integration with Microsoft Teamsprovides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.  

With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!  

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What is CRM?

By | Communications
Never heard of CRM? Or perhaps it’s been mentioned and you’re not sure what it actually means. Have no fear, we’ve got you covered so next time you can dazzle your colleagues with your expert knowledge! Read More

3 ingredients for the perfect CRM system

By | Productivity, Technology

There’s no doubt that a good CRM system is a must have for a business. But there are many different CRMs on the market, offering various tools, add-ons, features and integrations. With so many options, it’s hard to know what’s right for you. The most important thing to consider is your business’s priorities, then think about what tools or features are critical to address those priorities. With that in mind, this video covers 3 of the most valuable CRM tools for all businesses.

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Recreate the office experience at home with CloudCall

By | News, Product, Technology

As a result of COVID-19, more teams have taken to working remotely and collaborating via software such as Microsoft Teams. In fact, Teams reported astonishing growth from 20 million active users in 2019 to over 75 million in April 2020. Recently, they have released additional figures which show a record of 2.7 billion meeting minutes in one day, a 200 percent increase from 900 million in mid-March. Read More