it just clicks Archives | CloudCall
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it just clicks Archives | CloudCall

The right channel at the right time

By | Communications, Customer Experience
When it comes to communication it’s not ‘one size fits all’.

This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More

Understanding customer needs and frustrations

By | Communications, Customer Experience
Have you seen our new eBook? It’s really rather good, so check it out here if you haven’t already! We discuss the secrets of keeping your customers happy with some really useful stats from our very own research. We take a look at some tactics for getting the most out of your conversations with your customers and what matters most to them. Afterall, isn’t customer satisfaction your main priority?

So what frustrates your customers? What do they need from you? Read More

3 ways It Just Clicks

By | Communications, Customer Experience, Recruitment, Sales
We’re better, together.

2020 was a strange kind of year. With so many businesses working remotely, it was (and still is) so important to stay connected with your colleagues and your network.

We have helped more businesses than ever to navigate the struggles of rapidly changing markets, with our impressive array of telephony features and innovative CRM integrations.

Take a look at 3 ways it just clicked for our customers: Read More