Process Archives | CloudCall
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Process Archives | CloudCall

3 reasons in call consent is a must have for your business

By | Management, Product, Technology, Training

CloudCall in call consent for GDPR – easy regulatory compliance with every phone call…

Automatically view consent status for inbound and outbound calls, and record verbal consent when needed. View status reports for individuals or your full database in just a few clicks.

So, what’s so special about CloudCall’s in call consent feature?

  • Every call allows you to capture your client’s agreement to hold personal data.
  • Requests for consent and the customer’s response is recorded, time stamped and stored.
  • A few clicks provide you with a consent report for your entire database, taking the guesswork out of compliance.

Monitoring and securing your customers consent couldn’t be easier!

Find out more about how we can help your business with GDPR compliance by talking to a member of our team.

What is CRM?

By | Communications
Never heard of CRM? Or perhaps it’s been mentioned and you’re not sure what it actually means. Have no fear, we’ve got you covered so next time you can dazzle your colleagues with your expert knowledge! Read More

A Quick Conversation With Raymond Pennie, founder of Kyloe Partners

By | Communications, Management, Productivity, Recruitment, Technology

Raymond’s background includes accounting, recruitment and IT management before founding Kyloe Partners five years ago. Kyloe partners aim to optimise their client’s use of Bullhorn to reduce costs and speed up the process to drive sales.

In this episode Raymond talks us through the challenges of running a business in Orkney, which is a remote and isolated island to the north of Scotland. He shares his experience of how he built the business and how things progressed to where they are today. Raymond also sheds some light on what it’s like the be a Bullhorn partner, including the benefits he has found when building his own professional network, meeting prospects and attending events.

Listen to the podcast now Read More

Why call recording is a no brainer for businesses

By | Communications, Customer Experience, Management, Product, Technology

If you haven’t got call recording, let us tell you why you need it.

If you care about training and developing your employees, keeping your customers happy or avoiding legal disputes – call recording is a must. Recording customer calls also helps in gaining valuable insights, measuring your effectiveness and improving your sales strategy. Read More

5 reasons you need to invest in an integrated business phone system

By | Communications, Product, Technology

There are a lot of factors to consider when choosing a phone system. These can range from price, to functionality, to time saving potential. Integrating a phone system with your CRM can have a range of benefits that will make your life easier.

We’ve broken down the top 5 benefits to give you a better understanding of what an Integrated Business Phone System can do for your business. Read More

Video: 3 benefits of automated messages and routing

By | Communications, Product, Productivity

It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.

Discover how automated messages and call routing can help with call queues in our video.

Book a demo to find out how CloudCall can ensure your call queues are under control and your customers happy.