Process Archives | CloudCall
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Process Archives | CloudCall

4 ways Call Recording improves customer service

By | Customer Experience, Product, Training
Call Recording. The name gives away what it is, but what you might not know is how it can benefit your customer service teams.

Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More

5 benefits of Call Reports

By | Product, Productivity, Remote Working, Technology, Training

You may be wondering, what exactly is call reporting? Well, simply put a Call Report is a set of data that’s collected from phone call records. Analysing this data can uncover powerful insights into how your business is functioning and where progression can be made. With so many of us working remotely, it’s more essential than ever before to be able to keep track of activity levels.   Read More

What is CRM?

By | Communications
Never heard of CRM? Or perhaps it’s been mentioned and you’re not sure what it actually means. Have no fear, we’ve got you covered so next time you can dazzle your colleagues with your expert knowledge! Read More

A Quick Conversation With Raymond Pennie, founder of Kyloe Partners

By | Communications, Management, Productivity, Recruitment, Technology

Raymond’s background includes accounting, recruitment and IT management before founding Kyloe Partners five years ago. Kyloe partners aim to optimise their client’s use of Bullhorn to reduce costs and speed up the process to drive sales.

In this episode Raymond talks us through the challenges of running a business in Orkney, which is a remote and isolated island to the north of Scotland. He shares his experience of how he built the business and how things progressed to where they are today. Raymond also sheds some light on what it’s like the be a Bullhorn partner, including the benefits he has found when building his own professional network, meeting prospects and attending events.

Listen to the podcast now Read More

Why call recording is a no brainer for businesses

By | Communications, Customer Experience, Management, Product, Technology

If you haven’t got call recording, let us tell you why you need it.

If you care about training and developing your employees, keeping your customers happy or avoiding legal disputes – call recording is a must. Recording customer calls also helps in gaining valuable insights, measuring your effectiveness and improving your sales strategy. Read More

5 reasons you need to invest in an integrated business phone system

By | Communications, Product, Technology

There are a lot of factors to consider when choosing a phone system. These can range from price, to functionality, to time saving potential. Integrating a phone system with your CRM can have a range of benefits that will make your life easier.

We’ve broken down the top 5 benefits to give you a better understanding of what an Integrated Business Phone System can do for your business. Read More

Video: 3 benefits of automated messages and routing

By | Communications, Product, Productivity
It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.

Discover how automated messages and call routing can help with call queues in our video. Read More