Finding the perfect collaboration tool for your team can be a lengthy process. Luckily, collaboration software works as an all-in-one service to improve overall productivity. If you’re currently using multiple communication tools, you are probably experiencing some level of confusion. That’s why you’ll see productive teams merging their communication tools into one cohesive software platform.
Teams utilizing team collaboration software resolve issues quickly and do not waste time alternating between different tools. While saving time is important, it is also important to build relationships within teams. Read More
Flexibility is important for teams who travel during the holiday season, when winter weather and visiting family across the country, might prevent them from being able to get to the office. So, it’s important that they have the tools to be able to work from where ever they are.
And working remotely shouldn’t mean giving up management visibility if you implement the right strategy.
This 7-step guide provides an overview of what you should consider when integrating telephony (CTI) into your CRM if you don’t want it to turn into a nightmare.
1. Understand what CTI means and how it relates to your requirements
There are lots of acronyms out there in tech land, and CTI is another to decipher. Read our blog here to learn more about CTI, but in essence it is the software that allows computers to interact with a phone system. However, the first step you should take is pinpoint exactly what it is that you want to do. At this stage your focus needs to be broadly on what outcomes you want, and then move to what technology might exist to help you.
Measuring sales performance helps you improve the efficiency of your sales team. With your sales team consistently performing better, your business can generate more revenue and continue to grow. Last week we shared tips on how you can use telephony integration (CTI) like CloudCall, along with your CRM, to improve sales management and enhance your team performance. We showed you an example of how we use Salesforce custom fields and dashboards to monitor team calling activity. This week, we share some practical examples – using CloudCall Dashboards to track team performance and to demonstrate the importance of observing your team’s calling activities in more detail.
You are hitting your targets and closing more deals than ever but for a winning sales team, this is just not enough. It’s also important to consistently monitor sales performance so that you can spot issues, improve processes, and always keep your sales strategy and goals aligned. To be able to do this, you will need to analyze your team communications and see what high performing team members are doing differently and why some team members need additional support and training.
Part 2 explores some more ways in which businesses can combat the slow start and early finish to the week. Last week, we looked at how to track and analyze activities and select pre-defined activities for Monday morning and Friday afternoon, which can get all team members involved and help to revitalize low energy periods. Today, we look at how to keep the team motivated by setting goals and how to use rewards and treats to recognize the hard work that they put in during periods of ‘slump’.
A study by Accountemps has shown that Tuesday is the most productive day of the week. It also highlights that Monday morning and Friday afternoon tend to be the least productive with only 3% respondents agreeing that Fridays were the most productive days in their offices. As Head of Sales at SYNETY, this has also been my observation – an otherwise great week’s work from the team is usually marred by Monday morning and Friday afternoon blues. We believe that every business, to some degree, falls foul of these low energy periods.
Do you use a CRM system to manage information related to customers and prospects? Does your sales team use the phone extensively to connect to prospects while storing data in CRM? Is your customer services team optimised to handle a large amount of inbound calls? If you answered yes to at least two of those questions, it may be time to consider a switch from a traditional business phone system (PBX) to computer telephony integration (CTI).
Last week, we shared tips on how you can help users to love your software by boosting user adoption. Today, we discuss the role that user training plays in driving the process of user adoption. A 2010 study by Oracle revealed that even then approximately 44% of employees found that insufficient training was a barrier to adopting new workplace technologies. Training is, therefore, a critical factor in the success of software utilization and user adoption.