Recruiter Archives

Jan 28

How Officeworks increased the productivity of their recruitment team

By Nicole Dopson | Customer Experience, Productivity, Recruitment

OfficeWorks needed something new, something a bit special, that would increase productivity and kickstart growth. They were looking for a clever bit of software that integrated into Bullhorn and that would help their teams provide the same extraordinary customer service, quality, and speed they provide to their clients every day.

Enter CloudCall.

When we spoke with OfficeWorks Marketing Manager, Greg Valenzuela, it was clear that they wanted to coach their teams on best practices and improve the quality of every interaction with customers. Read More

Dec 16

Challenges for recruiters this Christmas

By Charlie Driver | Candidate Experience, Recruitment, Remote Working, Uncategorized

Recruitment is a challenging industry at the best of times, but also one of the most rewarding.

The end of a normal year brings new challenges, when a lot of businesses and industries shut over the Christmas period. As this hasn’t been a normal year (to say the least), this could mean that there are less clients interested in filling roles or that your candidates are a little less responsive.

But don’t lose hope – although this year has been challenging enough, the issues you usually face over the holidays could actually be easier to overcome this year. Read More

Oct 26

Top tips for remote onboarding

By Nicole Dopson | Candidate Experience, Management, Recruitment, Technology

All businesses need productive and proficient employees that can get the job done without constant guidance. A good onboarding schedule is key to getting your new employee up and running in no time. Although, don’t rush it. A good onboarding process can take months.

So, what exactly is remote onboarding?

Feb 10

Improving Efficiencies with Click-to-Dial

By Nicole Dopson | Communications, Product, Productivity, Recruitment, Sales, Technology

In today’s competitive recruitment environment, staff are contemplating the ways in which they can improve their productivity. Their telephone system, along with a CRM, is arguably one of the most important tools in their arsenal. Using a unified Computer Telephony Integration (CTI) within a CRM that works flawlessly in the backend is key to ensuring an efficient workflow. Click-to-dial is a function that allows calls to be made via VoIP with one simple action and by utilising click-to-dial it essentially ensures that staff are connected with the right candidate.

Jan 09

Upcoming Speakers at REC Expo London 2020

By Sadie Conley | Marketing, Recruitment, Sales, Technology

Mark your calendars, 4th-5th February is the UK’s No 1 Event for Recruitment Leaders. The Recruitment Agency Expo, which you can attend for free, is home to over 100 vendors and the chance to hear from 50 industry leading experts on this year top technology.

With the start of 2020 there is opportunity for advancement and possibilities that take the technology sector to another level. Come by to see and hear how you can take your company to that next level. Have a few companies in mind?

Here are 3 can’t-miss sessions at the Recruitment Agency Expo event in London:

Apr 26

Why are niche recruiters successful?

By Daniel Fox | Recruitment

Candidate shortages are everywhere and competition in recruitment has reached an all-time high. Are you positioning yourself, and your business, for success? In a market with candidates in short supply, should you be a generalist or a niche recruiter? Here, we explore both options:

Feb 01

Recruitment Strategies: Broaden Outreach to Passive Candidates

By Courtney Burt | Candidate Experience, Recruitment, Training

Passive candidates, unlike active candidates, are typically less responsive because they are not actively looking for a job or career change.

For recruiters, this means that top ‘passive’ talent is even harder to reach, which is especially challenging with unemployment at its lowest rate in years. Passive candidates are not always looking to make a change. But sometimes they are open to new (and better) opportunities that align with their skills and offer greater compensation or attractive benefits.

How can recruiters improve outreach to the most talented people?

These three key methods cut through the noise that passive candidates receive from recruiters: Read More

Nov 27

Talk is Cheap. Communication’s Priceless.

By Jasmine Lindstrom | Communications, Recruitment

Over the past few decades, communications technology has evolved rapidly, and we now depend on our mobile phones so much that we check them 55 times per day, averaging 20,000 times per year.

People are becoming accustomed to fast and easy responses to texts, emails and social media messaging. In fact, research by OpenMarket found that Millennials in particular are not very receptive to traditional communication methods and 75% prefer texting to calling. Meanwhile, only 24% of emails are being read at all and countless voicemails are deleted before being listened to.

Recruiters can embrace this opportunity and reach the top talent first by starting conversations and building relationships using the communication channels their candidates prefers. With a growing Millennial workforce, it’s key that recruiters embrace the mobile first behaviour that drives modern communication.

Apr 21

Unifying Customer Touch-Points within Recruitment

By CloudCall Author | Recruitment, Technology

Business process automation is becoming a common discussion point for larger Recruitment organisations using advanced CRM systems. The ability to “systemize” process creates consistency , predictability and scalability. The visualisation of performance using user friendly Dashboards and Reports enables management to scrutinize and control crucial KPIs.

However, many Recruitment businesses are experiencing disjointed customer and candidate journeys. This is primarily because the various touch points within the recruitment business operate within separate silos. For instance, it is still rare to see Recruitment and Staffing professionals working from a single system that gives a unified view of a Candidate (emails, phone conversations, CV and Social Data). This in turn means that conversations that happen between a candidate or customer and their recruiter rarely make it to the management team who can effect impactful actions and improvements based directly on this real-time information.

Feb 12

Recruiters – What to Look for in a CRM and Telephony Integration

By Gary Coventry | Productivity, Recruitment

Recruitment consultants spend a significant amount of time making calls to prospective candidates and clients whilst working on storing these interactions into their CRM. It is clear that these two disparate systems need to be connected for recruiters to work more efficiently and be able to place candidates more successfully. To bridge this gap between your phone and your CRM system, a good starting point is investigating CRM-telephony integration.

Recruiter Archives | CloudCall