Reduce costs Archives | CloudCall
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Reduce costs Archives | CloudCall

[Infographic] 4 Reasons to Switch from PBX to CTI

By | Productivity, Technology

Do you use a CRM system to manage information related to customers and prospects? Does your sales team use the phone extensively to connect to prospects while storing data in CRM? Is your customer services team optimised to handle a large amount of inbound calls? If you answered yes to at least two of those questions, it may be time to consider a switch from a traditional business phone system (PBX) to computer telephony integration (CTI).

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