reporting Archives | CloudCall
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reporting Archives | CloudCall

Dashboards at a glance

By | Management, Product, Productivity
Dashboards are a handy way to get a quick overview of your businesses KPIs in one place. By pulling data from different reports, a dashboard provides easy to understand metrics when you’re short on time or just need a brief update on performance at a glance.

Getting an up to date, instant snapshot of your business’s performance is just one of the benefits of using dashboards. Easily identify and rectify downward trends, track efficiencies and set goals with information from your call data. Read More

Improve sales now: 4 tips to motivate your remote sales team using call analytics

By | Management, Productivity, Sales, Technology

Call analytics are simply a collection of data that is measured and reported from phone call records. The key to success is using these analytics to track the efficiency of sales teams, using the insights to optimise call quality, call handling and to set key performance indicators (KPIs). In a remote working environment, it is more important than ever to keep updated on how a team is performing.  Read More