We spoke to CloudCall’s UK Sales Director, Neville James about managing a remote sales team. Neville shares his thoughts on how the move to home working has allowed him to manage his team effectively from a distance and increase performance using CloudCall’s call recording and analytics features.
Discover more about our remote working solutions here.
Engage Hub has provided innovative customer engagement solutions to its clients for over 30 years. Their ever-evolving services make them a valued asset to some of the world’s most successful brands across the financial services, utilities, telecoms, retail and logistics sectors.
In this podcast Simon Brennan, VP Sales Europe, discusses solutions Engage Hub have rolled out for their retail clients during the pandemic. As well as what they have been doing across sectors including banking, finance, to help brands innovate and dramatically improve customer service & engagement. Read More
Instant messaging (IM) is a growing corporate communications medium with 43%5 of employees using IM tools for business. The platform began as a quick and convenient way to converse with friends and family and has become a principle means of communication for millions of us. As a real-time mode of communication, from one digital device to another, IM is a routine method for many of us to have a conversation. Read More
With deadlines, targets and ever-growing to-do lists, you may feel like there isn’t enough time in the day! And you wouldn’t be alone, in one survey, 80 percent of working adults wished that they had more time to spend with their friends and family. Read More
The decline of conversation has been well documented in the news over recent years with countless attention-grabbing headlines. Modern technology has acquired a bad reputation as the killer of conversation, causing a deterioration in our ability to initiate and hold a conversation and it can be easy to see why. According to Grant Bailey of the Independent, “One in 10…. have gone longer than three whole days without a face-to-face interaction with another person.”1
To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success. Read More
With more people using smartphones, text messaging or “texting” is becoming the most popular way to communicate. It’s simple, efficient and effective with 95% of texts from businesses being read within 3 minutes of being sent – Forbes. But texting for business purposes is not the same as messaging your friends. It’s good to follow a few basic rules to maintain professionalism.
If you are communicating in a professional environment, avoid using abbreviations and emojis because these can come across as informal, and not everyone can be expected to understand what they mean.
