sales Archives | CloudCall
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sales Archives | CloudCall

Broadcast SMS for Salesforce has landed

By | News, Productivity, Sales

Psst. Have you heard? Broadcast SMS for Salesforce is here!

Broadcast SMS is a great way for Salesforce users to contact their network.

Users can send out bulk messages and boost reach and response rates; saving time and money instead of making individual calls. You can take a look at how to boost your sales with Broadcast SMS here.

If you’d like to try out CloudCall’s features for yourself, why not book a demo?

Why we’ve gone green

By | Marketing, News, Productivity

You’ve probably noticed by now that we’ve gone green.

Our social media logos have turned from purple to green, as we have been given the Green Economy Mark by London Stock Exchange. But what is it and why?

We won’t keep you in suspense, watch our newest video below to find out more.

Check in with us next week, when we share why going green is so important for us. You can also take a look at how you can be green whilst working remotely here.

Want to know more about what CloudCall can offer your business? Then why not book a demo?

Boost reach and response rates with Broadcast SMS in Salesforce

By | Communications, Product, Sales, Technology

Ta-da! We’ve got a brand-new feature to add to our list for CloudCall for Salesforce users. Welcome to Broadcast Messaging.

With CloudCall Broadcast SMS for Salesforce, users will be able to contact multiple people at once, by sending each a tailored text message.

All messages sent and received will be captured and saved in the contact’s activity history within Salesforce.

No matter what your industry is, Broadcast Messaging has the power to transform your normal working day.

Let’s break it down for you:

Sales

Sales agents can reach out to multiple prospects at once. Whether it’s inviting contacts to an event, meeting or sharing information about services – Broadcast Messaging can help you do it all.

If you have updates to a product or service, you can use a text as a quick way to promote these updates with multiple contacts, without having to trawl through your contact list, calling people one by one. We know you love saving time.

Marketing

Marketing teams can use the new broadcast SMS feature as a cost-effective way of communicating prospects about promotions and offers. Prospects then have the option to opt-out if they wish.

For a marketing team who use Salesforce campaigns to track things such as event attendance, you will be able to compose and send out event messages to all members of the campaign, quickly and effectively.

Customer Service

If you are part of a customer service team using Salesforce, you can now use Broadcast Messaging to reach out to multiple customers at the same time. You can inform your customers about:

  • Issues, outages and fixes within the service
  • Promote new products and services
  • Share good news or updates

By keeping your customers informed, it could lower the number of requests that come into your customer service team, helping to meet and manage customers’ expectations. All this whilst also cutting costs!

CloudCall for Salesforce Broadcast Messaging provides you with a cost-effective way of sharing key messages with multiple contacts at the same time. This ensures that important messages are being seen by more people and therefore more businesses.

Your business can now reach more prospects and customers faster via text than you can on the phone, with all sent and received texts being captured and saved within the contact’s record in Salesforce.

Sound too good to be true? Why not take a look for yourself.

What is CRM?

By | Communications
Never heard of CRM? Or perhaps it’s been mentioned and you’re not sure what it actually means. Have no fear, we’ve got you covered so next time you can dazzle your colleagues with your expert knowledge! Read More

Boost response rates by using broadcast messaging

By | Communications, Sales, Technology

Reports have shown that 95% of text messages are opened within three minutes. How, if at all, are you and your team utilising texts?

We suggest increasing faster communication by using broadcast messaging. It provides a cost-effective method of sending bulk text messages, to multiple clients, contacts, candidates and customers.

Watch our video to find out more.

To try it for yourself, why not book yourself a demo with CloudCall today?

What is local presence?

By | Communications, Product, Recruitment, Sales

Essentially, local presence is a clever little feature that allows users to make calls using a local phone number. Using local presence can boost the number of calls picked up by customers, clients and candidates as familiar-looking numbers are more likely to be answered. 

Take a look at our short video on local presence below:

Sounds like something you need right? We have lots of great features to make your life easier, so get in touch with a member of our team to find out how CloudCall can help grow your business.

3 reasons you need call recording

By | Communications, Product, Sales, Technology
When you hear the term ‘call recording’, what springs to mind? Is it James Bond listening to a villain’s call via a secret pen? Is it a dodgy journalist hacking a phone? No matter your preconceptions, the truth is call recording is a great feature for your business and we are here to tell you why.

Call recording allows you to record and store a library of your past calls, providing you easy access to any call you like, at any time. You can use your call library to train new employees, assess the productivity of your team and to boost sales and set personalised goals. Read More

Part 2: essential tools for your sales team and why you need them

By | Product, Sales, Technology

Part 2 of our essential tools for sales teams focuses on 5 more important elements that can help your sales team grow; from screen pops to call recording. Find out more in our infographic:

Take a look back at part 1 of essential tools for your sales team here. Get in touch with a member of our team to discuss how CloudCall”s features could benefit your sales team by requesting a call back or booking a demo.

Part 1: essential tools for your sales team and why you need them

By | Product, Sales, Technology

Part 1 of our guide to essential tools for sales teams focuses on 5 key elements that can help your sales team thrive. A business phone system that integrates directly into your CRM is a great way to ensure all important data is held in one place; ready for your team members to access easily when they need it most.

Keep an eye out for part 2 of essential tools for your sales team. Talk to a member of our knowledgeable team about how CloudCall”s features could benefit your sales team by requesting a call back or booking a demo.