sales Archives | Page 2 of 7 | CloudCall
Tag

sales Archives | Page 2 of 7 | CloudCall

3 reasons you need call recording

By | Communications, Product, Sales, Technology
When you hear the term ‘call recording’, what springs to mind? Is it James Bond listening to a villain’s call via a secret pen? Is it a dodgy journalist hacking a phone? No matter your preconceptions, the truth is call recording is a great feature for your business and we are here to tell you why.

Call recording allows you to record and store a library of your past calls, providing you easy access to any call you like, at any time. You can use your call library to train new employees, assess the productivity of your team and to boost sales and set personalised goals. Read More

Improve sales now: 4 tips to motivate your remote sales team using call analytics

By | Management, Productivity, Sales, Technology

Call analytics are simply a collection of data that is measured and reported from phone call records. The key to success is using these analytics to track the efficiency of sales teams, using the insights to optimise call quality, call handling and to set key performance indicators (KPIs). In a remote working environment, it is more important than ever to keep updated on how a team is performing.  Read More

Video: The importance of a single CRM

By | Communications, Customer Experience, Product, Recruitment, Sales
Our new insight piece, Perfecting the art of conversation: how businesses are managing increased call volumes is available now. This research has highlighted the importance of businesses having access to a single source of customer information.

The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business. Read More