Sales Productivity Archives | Page 2 of 4 | CloudCall
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Sales Productivity Archives | Page 2 of 4 | CloudCall

Motivate your sales team with analytics

By | Communications, Productivity, Sales
Ensuring productivity can be hard, but especially so if your team is working remotely. CloudCall has some amazing features (if we do say so ourselves), that help you to motivate your sales team.

Using call analytics will help you to track the productivity of your agents, use insights to improve call quality and assist you in creating individual goals and KPI’s for your sales team.

Sales teams are an essential part of your business, so why not use your agent’s day-to-day calls to enhance and increase your sales? We do! Read More

7 ways a CRM system can help you improve sales

By | Sales, Technology
Whatever the size of your business, a CRM system can be a huge advantage. In fact, according to Salesforce, CRM applications can help increase sales by up to 29%, sales productivity by up to 34% and sales forecast accuracy by 42%.

To get an idea of just how valuable a CRM system is for your business, you need to understand the reasons it can lead to improve sales. Read More

Improve sales now: 4 tips to motivate your remote sales team using call analytics

By | Management, Productivity, Sales, Technology

Call analytics are simply a collection of data that is measured and reported from phone call records. The key to success is using these analytics to track the efficiency of sales teams, using the insights to optimise call quality, call handling and to set key performance indicators (KPIs). In a remote working environment, it is more important than ever to keep updated on how a team is performing.  Read More

How start-ups are using cloud based phone systems to increase productivity

By | Communications, Management, Productivity, Technology, Uncategorized
Nearly a full third (31%) of businesses currently use cloud based phone systems and that number is expected to grow. Cloud based phone systems are delivered through the internet as opposed to cables (like the typical landline) or via satellite (like mobile devices). They can often be called “internet based phone systems” or you might see “VoIP” which stands for “Voice over Internet Protocol.” 

As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business.    Read More

Quick video: What do customers want?

By | Communications, Customer Experience, Productivity, Sales, Technology
When is the right time to send a text, and when do we want to talk? What can be automated, and what demands the human touch? How are businesses managing these multi-channel communications? And how much do businesses need to adapt their communication strategies for different demographics? We’ve got some pretty interesting stats to show you from our new report that will help you understand what your customers want. Take a look at our quick video.
Read More

Art of Conversation - Whitepaper Download

New Research Bridges the Gap in Customer Conversations 

By | Communications, Customer Experience, Marketing, Productivity, Sales, Technology
Businesses are in constant dialogue with their customers. The vast majority of this contact is remote, carried out by phone, online or via mobile apps. And the use of these channels to sell and provide customer service will only increase as businesses adapt and evolve during the COVID-19 pandemic to come out fighting the other side. 

With countless communication channels to choose from, it can be a minefield when conversing with customers and understanding what they want 

So, we asked them. 
Read More