Firstly, let’s talk about James. James has an issue with his car insurance and decides to call them on his lunch break. He carefully selects the department he needs to talk to.
Sheila also has an issue with her car insurance and like James decides to call them once on her lunch break and just like James she carefully selects the department she needs to talk to.
As a business, you know that it’s essential to communicate with your customers through a variety of channels; through phone, email, website form requests and social media. But even with these various channels, 46% of customers still prefer to communicate via the telephone, according to a report conducted by Vodafone. With this in mind, how can you ensure that you are doing enough to meet your customers’ needs when they contact your business?
1 Colton Square
Leicester LE1 1QH
United Kingdom
268 Summer Street
Boston, MA 02210
United States
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