Strategy Archives | Page 2 of 2 | CloudCall
Tag

Strategy Archives | Page 2 of 2 | CloudCall

Automation for Voicemail – Save Time and Make More Connected Calls

By | Communications, Sales

Leaving an effective voicemail for a prospect isn’t always as simple as it seems. Last week, we shared hints and tips on how you can leave clearer and more concise voicemails, each and every time. However, in order to enhance this process further – can automation help to improve the voicemails that you leave, giving you and your teams more time to make more calls? You can with our voicemail drop feature.

Read More

The Perfect CRM – Our Thanksgiving Recipe

By | Productivity, Technology

Technology has heavily influenced sales and marketing strategy. We have come a long way from the days of using spreadsheets, Filofax and fax machines, and even phones, as part of the sales process. These days, it’s all about using one, single technology solution that covers all key business activities. There are a number of software tools or platforms available for boosting a business’s productivity.

Read More

Phone – The Most Important Customer Service Channel?

By | Communications, Customer Experience

With over 3 billion internet users in the world (and growing), it is essential that businesses can effectively manage their communications with the people that are speaking to them and vice versa. However, with so many channels to choose from, particularly with the growth of social media – how can businesses make sure that they are offering the right communication channels to their customers and prospects and how do they manage these channels and interactions?

Read More

5 Tips to Improve Your CRM System Efficiency

By | Productivity, Technology

CRM systems have taken a significant role in all companies – from start-ups to big corporations. Sales teams use it to manage their pipelines. Sourcing teams use it to manage their suppliers. Support teams use it as their knowledge base. Some companies even choose to integrate their accounting system into their CRM, in order to have a 360˚ view of their customer profiles. Here, we will break down five ways to improve CRM system efficiency.

 

Read More

Marketo & Me

By | Marketing, Productivity

Last week, we discussed what marketing automation could do for your business. Today, I’d like to share our company’s experience with our marketing automation software, Marketo. These days, the majority of my working hours are spent in Marketo. Doing so, has led to colleagues referring to the software as my ‘work-husband’ and in fact, a colleague from another department has asked who ‘Mark Eto’ was, as he had heard us using the name!

Together, Marketo and I have faced many challenges – there have been tears, frustration, joy and triumph (mostly, well, all on my part).

Read More