Everyone has a preferred method of communication, and as the world continues to change so does our technology. Based on the research we commissioned we found that the shared preference between all age groups is the mobile phone. Contacting a customer or candidate is more simple than ever, with calling and texting available to the majority of the population. The mobile phone has become a necessity, one that is kept by our side at all times, allowing us the opportunity to stay efficient and contactable wherever we may be.
The Access Group helps the UK’s top recruitment agencies simplify the everyday running of their recruitment business to fuel efficiency and productivity, control costs and enable growth. By bringing together best of breed products onto one platform they take care of everything from sourcing, screening and attracting the right candidates.
In this podcast Colin Whipp, Head of Account Management at Access Recruitment discusses his experiences, both professional and personal, on life during the COVID-19 pandemic with our Channel Marketing Director, Daniel Fox. From coming out of lockdown and regenerating the recruitment sector, to being proactive and keeping on top of what is happening. Read More
I had the pleasure of hosting a roundtable, ‘Boosting Engagement with the Art of Conversation’, at EngageX 2020. Staffing Industry leaders joined me for a discussion centered on their experience utilizing different channels of communication. With new ways to communicate, our changing industry needs to consider our methods of training, management, and outreach.
We are all on a constant journey to perfect the art of conversation with our customers and candidates. To further understand our changing industry, CloudCall conducted a survey in early 2020, prior to the global pandemic, to gage when, how and why professionals and managers prefer specific communication tactics. The research report: Perfecting the Art of Conversation shaped our conversation at Bullhorn EngageX.
As precautionary measures come into effect to slow the spread of COVID-19, many employees are now finding themselves with no choice but to work remotely. Given that remote work has become the new normal, having the right tools is vitally important.
Our remote working toolkit ensures you have access to everything you need, wherever you are working. One such feature of the Remote Working Toolkit is the CloudCall Go! mobile app which allows you make calls from anywhere, while still recording all the necessary data in your CRM.
With deadlines, targets and ever-growing to-do lists, you may feel like there isn’t enough time in the day! And you wouldn’t be alone, in one survey, 80 percent of working adults wished that they had more time to spend with their friends and family. Read More
To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success. Read More
At a glance, the way we communicate in the modern day can seem incredibly complicated. Having a good understanding of the communications landscape is paramount to engaging customers effectively, collaborating with team members, and having meaningful relationships with friends and family.
With new technology moving at an astonishing pace, future innovations could help to unify communication and bring back personal connections or, they could further complicate and divide our already fragmented systems.
Giving your teams the tools they need to improve conversations is crucial. Whether you are training a new employee for long-term success or upskilling a top performer, training tools such as whispering, call monitoring, call recordings, and searchable SMS will increase their overall productivity. Use these tools as part of your onboarding process to help new employees transition smoothly into their roles.
Here’s how you can use these 4 tools to improve your team’s conversations:
CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data.
Here are 3 benefits CTI can bring to your business, ASAP: Read More
Deliver important messages and target key groups with broadcast messaging. Broadcast messaging provides a cost-effective method of sending bulk text messaging to multiple contacts. Use broadcast capabilities to boost response rates and increase connections with contacts.