Remote teams are reporting higher productivity and lower stress levels. Do you offer your employees the option to work remotely? Remote work technology has evolved over the past decade to match the technology of a standard office. Teams that work remotely (and communicate with non-remote workers) can leverage this technology to communicate better and faster. Read More
Text messaging, as a business communication channel, has surpassed email when head-to-head for open rates and conversion. So, does texting improve sales?
Sales professionals can integrate the power of SMS directly into their current software and by doing so, companies can track the valuable data that comes from business SMS. With the added convenience lending to higher conversion rates it’s no surprise that professional communication through texting is increasing.
When building a relationship with your prospect, make sure that you ask them if they would be OK with you texting them. They will probably say yes, considering 55% of text message users say they would prefer to receive a text over a phone call. But before you start texting, remember never to text a prospect that you have not spoken to on the phone with first. Texting before a call can decrease the likelihood of reaching that lead. Read More
The demand for skilled labor is at a record high, so recruiters are certainly staying busy. But that high demand also means more recruiters and more offers competing for the attention of top talent.
Fortunately, there are proven strategies you can use as a recruiter to stand out from the competition. Here are five things top recruiters do differently from the rest: Read More
New year means new tech. The start of the new year is the perfect time to invest in new tech and get a head start against your competitors – have a team that works faster and harder with new and improved technology. There are more recruiting tools than ever before to help make the process a bit easier. Looking ahead to 2019, the digital transformation of the recruiting industry could be heavily impacted by AI, blockchain and communication systems – among others. Read More
CTI stands for Computer Telephony Integration. In essence, it is any technology that allows computers to interact with a phone system, moving control of the telephony platform to a computerised environment. Often this is achieved by taking advantage of cloud technology as opposed to using a more traditional hardware approach such as an on-premise PBX.
You may have already used CTI – directly or indirectly, for example:
- The on-screen notification you see when a call is coming in? – CTI
- When you call the bank and you reach the right person that you need to speak to. – CTI
- When the agent that you’re speaking to knows loads of information about you (once you pass the screening test!) – CTI
Last week, we discussed the possibility that some roles are likely to be replaced by machines within the next decade. Today, we discuss the opinion that although some roles may be replaced, the ‘human’ element within a business is still an important and much-needed factor.
Humans – a show on Channel 4 (UK) that was aired a few months ago and was based on Swedish science-fiction drama, Äkta Människor. Set in the near-future, the show focuses on ‘Synths’ – highly advanced robots that have been developed by ‘Persona Synthetics’, whose tagline is ‘Closer to Humans than Ever Before’. These ‘Synths’ have become commonplace, with the show examining their impact on society and, of course, on humans.