What direction is CRM software currently heading? And what CRM trends should your company be aware of so you can be at the forefront of innovation rather than a step behind?
In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.
I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.
In this article I cover the state of Artificial Intelligence (AI) in the field of recruitment. In particular the use of technologies such as data analytics, workflow automation and speech technology. I look at how these can be used to make life easier for agents and to help with nurturing new leads.
A shopkeeper uses a till, a chef uses a knife, and a superhero uses a cape. We all like to think that we have the right tools to do our job properly. But what if we don’t? Read More
We’re pretty passionate about phone calls, as you may have noticed. We think the best way to get in contact with your candidates, clients and customers is via a phone call. Read More
We all know that poor communication can hold businesses back.
A business’s productivity relies on how well its team members can collaborate, both internally and externally.
What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.
CloudCall’s Senior Sales Director, Neville James, recently took part in a pre-event chat show for the Recruitment Technology Showcase Event, which is taking place on June 17th.
The Live Chat Show was hosted by Louise Triance, UK Recruiter and Christina Robinson, Green Umbrella Marketing, Steve Barnhurst, Volcanic both joined Neville on the panel to discuss the topic ‘What your recruitment business needs to look like to thrive’. Read More
We’re excited to be a continuing Platinum Sponsor of Bullhorn’s virtual conference, EngageX this year. Here’s everything you need to know about The EngageX Experience…
This year Bullhorn is doing things a bit differently, splitting the event across two days: Tuesday 15th June – Wednesday 16th June 2021. The event will feature keynote speeches, breakout sessions, customer roundtables and discussions. Read More
At CloudCall, we’re pretty passionate about quality phone calls (as you may have noticed).
We talk a lot about how phone calls get results, how you can use your phone system to keep your customers happy and how to unlock the potential of your telephony.
We’re not alone in our passion. Ian Moyse, Chief Revenue Officer at OneUp Sales, a company we have a close partnership with, shares our feelings about quality conversations and why they are more important than ever, he talks in more detail about this in his recent blog. Read More
