Technology Archives | Page 2 of 10 | CloudCall
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Technology Archives | Page 2 of 10 | CloudCall

How CloudCall can help recruiters in a changing market

By | Communications, Productivity, Recruitment, Remote Working, Technology
We know it’s hard for recruiters right now. Following the events of 2020, the recruitment sector has suffered; the jobs market decreased whilst the number of candidates has done the opposite.

With a lot of companies closing, furloughing staff or even letting employees go, the recruitment market in 2021 will be tougher than ever to manage.

But that’s where we come in. Read More

4 tips for managing your call queue times

By | Communications, Product, Productivity
In our recent CRM and integrations eGuide, we found that reducing queue times is the number one priority for call centres, with nine out of ten businesses seeing this as a significant priority.

Our research found that nearly half (46%) of all customers said they had bought elsewhere, or cancelled a contract because they struggled to get in touch with a supplier.

As you can tell, call queues can have a pretty big impact on customer satisfaction. Customers like to speak to a person and the quicker they can do that, the better.

To make sure you stay on top of your call queue times, we’ve put together 4 top tips for you: Read More

5 benefits of Call Reports

By | Product, Productivity, Remote Working, Technology, Training

You may be wondering, what exactly is call reporting? Well, simply put a Call Report is a set of data that’s collected from phone call records. Analysing this data can uncover powerful insights into how your business is functioning and where progression can be made. With so many of us working remotely, it’s more essential than ever before to be able to keep track of activity levels.   Read More

4 benefits of integrating telephony with your CRM

By | Communications, Technology
If you and your business use a CRM system, then you already know they are a great solution for a range of different business needs. Sometimes, however, the CRM itself may not be enough. Which is where integrations come in. *CloudCall to the rescue* 

Integrations (such as CloudCall) provide more detailed reporting, advanced automation, efficient functionality, customer feedback surveys…the list goes on.   Read More

3 tips to get the most out of CloudCall for Microsoft Teams

By | Communications, Product

Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration toolsWith many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world. 

CloudCall’s integration with Microsoft Teamsprovides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.  

With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!  

Read More

12 Days of CloudCall

By | Communications, News, Productivity
You’ve heard of the 12 days of Christmas, but this festive season you joined us for the 12 days of CloudCall!

Who knew the 12 days of Christmas ends on 5th Jan anyway?

Each day, on the 12 days CloudCall, we looked back at some of our greatest achievements and announcements from 2020, with a few festive messages thrown in there too.

We created a special GIF for each day and have complied our top ones here for you in case you missed any over the last two weeks. Read More