Find out how a Power Dialler can drive your sales in our infographic: Read More
Our research found that nearly half (46%) of all customers said they had bought elsewhere, or cancelled a contract because they struggled to get in touch with a supplier.
As you can tell, call queues can have a pretty big impact on customer satisfaction. Customers like to speak to a person and the quicker they can do that, the better.
To make sure you stay on top of your call queue times, we’ve put together 4 top tips for you: Read More
Our CRM and integrations guide is a great tool to learn a little bit more about CRMs, integrations and the power an integration has to supercharge your existing CRM. But how will it help me?
This is where we come in. We’ve set out below 5 top benefits, especially for you, on what an integrated phone system can do for your business in 2021. You’re welcome. Read More
Integrations (such as CloudCall) provide more detailed reporting, advanced automation, efficient functionality, customer feedback surveys…the list goes on. Read More
Microsoft Teams is quickly becoming one of the most widely used business products, offering internal communications, document sharing and collaboration tools. The increase in popularity is partly due to the onset of the COVID-19 pandemic forcing businesses to close their offices and transition to remote work. It’s when working from home that digital collaboration tools are essential to keep operations running smoothly. Read More
As a result of COVID-19, more teams have taken to working remotely and collaborating via software such as Microsoft Teams. In fact, Teams reported astonishing growth from 20 million active users in 2019 to over 75 million in April 2020. Recently, they have released additional figures which show a record of 2.7 billion meeting minutes in one day, a 200 percent increase from 900 million in mid-March. Read More
As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business. Read More
Here’s how you can use these 4 tools to improve your team’s conversations:
CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data.
Here are 3 benefits CTI can bring to your business, ASAP: Read More