telephony Archives | CloudCall
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telephony Archives | CloudCall

4 ways a Power Dialler can drive your sales

By | Product, Productivity, Recruitment, Sales
There are lots of handy tools and platforms available to help boost sales and it’s essential to find the right tools for your business. A CRM integration like CloudCall can help you stay ahead of the competition with a wide range of featuresOur Power Dialler feature automatically calls through a list of contacts allowing you spend your time more productively. You can build a list directly in your CRM or upload a list into the dialler. The power dialler will automatically call through the whole list, with a set amount of time in between each call to leave notes. So sit back and allow the power dialler to do all the manual processes – giving you more time to have those valuable conversations with your customers.

Find out how a Power Dialler can drive your sales in our infographic: Read More

4 tips for managing your call queue times

By | Communications, Product, Productivity
In our recent CRM and integrations eGuide, we found that reducing queue times is the number one priority for call centres, with nine out of ten businesses seeing this as a significant priority.

Our research found that nearly half (46%) of all customers said they had bought elsewhere, or cancelled a contract because they struggled to get in touch with a supplier.

As you can tell, call queues can have a pretty big impact on customer satisfaction. Customers like to speak to a person and the quicker they can do that, the better.

To make sure you stay on top of your call queue times, we’ve put together 4 top tips for you: Read More

5 benefits of an integrated phone system

By | Communications, News, Product
We know it can be difficult choosing a new phone system. Hours of trawling the internet. What is CTI? What’s a CRM? What do I integrate?

Our CRM and integrations guide is a great tool to learn a little bit more about CRMs, integrations and the power an integration has to supercharge your existing CRM. But how will it help me?

This is where we come in. We’ve set out below 5 top benefits, especially for you, on what an integrated phone system can do for your business in 2021. You’re welcome. Read More

4 benefits of integrating telephony with your CRM

By | Communications, Technology
If you and your business use a CRM system, then you already know they are a great solution for a range of different business needs. Sometimes, however, the CRM itself may not be enough. Which is where integrations come in. *CloudCall to the rescue* 

Integrations (such as CloudCall) provide more detailed reporting, advanced automation, efficient functionality, customer feedback surveys…the list goes on.   Read More

Why choose CloudCall for Microsoft Teams over Direct Routing

By | Product, Technology

Microsoft Teams is quickly becoming one of the most widely used business products, offering internal communications, document sharing and collaboration tools. The increase in popularity is partly due to the onset of the COVID-19 pandemic forcing businesses to close their offices and transition to remote work. It’s when working from home that digital collaboration tools are essential to keep operations running smoothly. Read More