Time Saving Archives | CloudCall
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Time Saving Archives | CloudCall

Benefits of Inbound Screen Pops

By | Customer Experience, Productivity, Technology
Nobody likes having to repeat themselves again and again, each time they call a company. So, what can you do to avoid it? Allow us to offer a simple, but brilliant solution… Inbound Screen Pops!

Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.

Take a look at some of the benefits of Inbound Screen Pops in our infographic below. Read More

3 tips to get the most out of CloudCall for Microsoft Teams

By | Communications, Product

Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration toolsWith many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world. 

CloudCall’s integration with Microsoft Teamsprovides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.  

With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!  

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4 top tips for managing call queue times

By | Communications, Customer Experience, Product
Call queues can have a big impact on call centre resources and customer satisfaction levels. Our latest research has uncovered some interesting insights into the impact of call volumes on businesses. 46% of customers said they had purchased from another company or cancelled a contract because they struggled to get in contact with a business. Take a look at our 4 top tips to manage call queues: Read More

Infographic – Customers preferences for outbound contact

By | Communications, Customer Experience, Productivity, Sales
In our rapidly changing world, leveraging technology and its many uses can help create a more efficient workplace while keeping customers engaged. When planning to reach out to a contact or client it is important to know their preferences, creating a collaborative environment. As part of our Art of Conversation report we gathered the below statistics to help you better understand what customers want and need. The more you know your customer the better you can cater to their needs.
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How to Measure Sales Performance With CloudCall Dashboards

By | Management, Productivity, Recruitment, Sales, Technology

To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success.  Read More

3 Benefits CTI Can Bring to Your Business

By | Communications, Productivity, Technology

CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data. 

Here are 3 benefits CTI can bring to your business, ASAP:  Read More