Tips Archives | CloudCall
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Tips Archives | CloudCall

3 tips to get the most out of CloudCall for Microsoft Teams

By | Communications, Product

Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration toolsWith many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world. 

CloudCall’s integration with Microsoft Teamsprovides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.  

With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!  

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12 Days of CloudCall

By | Communications, News, Productivity
You’ve heard of the 12 days of Christmas, but this festive season you joined us for the 12 days of CloudCall!

Who knew the 12 days of Christmas ends on 5th Jan anyway?

Each day, on the 12 days CloudCall, we looked back at some of our greatest achievements and announcements from 2020, with a few festive messages thrown in there too.

We created a special GIF for each day and have complied our top ones here for you in case you missed any over the last two weeks. Read More

Bust that jargon! The V-X edition

By | Communications, Product, Technology, Training

We’re nearing the end of our journey through the world of telecommunications jargon. We hope you’ve found it helpful in your quest for technical know-how.

This week we take a look at V-X. Hopefully it won’t be too VeXing… see what we did there?

Don’t forget you can catch up from the beginning here, and don’t miss the final instalment next week!

If you would like more information about how CloudCall can integrate into your CRM system, please get in touch with a member of our team.

Bust that jargon! The S-U edition

By | Communications, Product, Technology, Training

Researching VoIP (Voice over Internet Protocol) and found a whole load of acronyms? Well fear not! We’re here to tell you the ABC’s of the VoIP world, breaking down the technical terms and phrases that you are sure to come across.

This week we explore S-U, and we’re SUre you’re going to love it…

Catch up from the beginning here.

If you would like more information about how CloudCall can integrate into your CRM system, please get in touch with a member of our team.

Bust that jargon! The P-R edition

By | Communications, Product, Technology, Training

The P-R instalment of the CloudCall Jargon Buster is here to help you PoweR your way through the endless telecoms terminology. We’re near the end of the alphabet please bear with us on the jokes front.

If you missed the previous instalments you can easily catch up. Start off with A,B,C here and follow the links.

Keep an eye out for the next part of the CloudCall A-Z Jargon Buster, where we will be covering S-U. Trust us, ‘U’ can’t afford to miss it!

If you would like more information about how CloudCall can integrate into your CRM system, please get in touch with a member of our team.

How CloudCall adds value to your business with Jonathan Croft

By | Communications, Product
As technology improves and we change the way we are working, the world of telephony is constantly evolving. Thanks to this progress, phone systems are now able to do so much more than simply making and receiving calls.

Cloudcall’s Director of Sales for North America, Jon Croft, is fully aware of this. On a daily basis he is learning about the challenges our prospective customers are encountering, and how CloudCall can fit into their strategy for overcoming them.  One area where Jon knows we stand out from competitors is our powerful integration with CRM systems. Read More

Bust that jargon! The M-O edition

By | Communications, Product, Technology, Training

Take a look at our latest instalment of the CloudCall Jargon Buster, as we continue to guide you through the confusing world of CTI techno babble; it won’t take a M-O…

If you missed the previous instalments you can easily catch up!  A,B,C, D,E,FG, H, I, and J, K, L.

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

Improve customer service with call recording

By | Communications, Recruitment, Sales

We are constantly looking back at what we do and how we can improve. Athletes watch replays of themselves, students take mock exams and directors watch their films back.

Are you bringing this process of looking back to enhance your customer service? If not, you should be!

One of the most useful tools CloudCall offers is call recording. By recording your team’s calls, you create your own library of past calls, for you to pull out and assess the strengths and weaknesses in calls.

Using call recordings for training purposes is not just to show new starters how good (and bad) conversations sound like, but also for your team to constantly be pushing for greater customer service and increasing sales. Even the best can get better.

Listen back to your recordings to address weaknesses and give constructive feedback. Give praise to shine a spotlight on great calls and encourage improvement with your team’s customer service.

“So, Cloudcall, how can I use call recording to improve customer service?” We hear you ask.

Never forget a conversation

We’ve all been there. A customer calls in and everything goes well, they are interested in buying but you forget to write down a crucial piece of info. Never look unprofessional by calling back again! By investing in call recording, you can avoid awkward situations and ensure you do not lose your customer’s business to a competitor.

Address Problems

You can pull specific examples from your calls to help new agents with problem-solving and how to resolve particular issues. Using real-life scenarios to explain how to progress during a conversation can help new hires build up their knowledge. By showing examples of good and difficult interactions, you can broaden their knowledge early on, preparing them for a wider range of conversations.

Understand your customers

Taking a look at the call history of a customer before you contact them, will help you understand them better, building a greater relationship and therefore providing better customer service. You may find that they only have long conversations on Fridays or that they don’t answer the phone in the morning. The data from your call recordings is incredibly useful, allowing you to better understand your customers.

Resolve issues

On the boring (but important) side of things; call recording helps resolve disputes and argue against lawsuits from unhappy customers. Call recordings provide a catalogue of evidence of what customers say and agree to and protects your business from legal costs and headaches down the line.

“But CloudCall, does my business need call recording?” You ask.

We definitely think so, especially if any of the above benefits sound good to you. In the past, call recording was limited to only some of the largest businesses who could afford to pay for the features. However cloud services now make this possible for even the smallest businesses.

Call recording isn’t the only feature CloudCall can provide to you, click here to learn more about our other features.

Bust that jargon! The J-L edition

By | Communications, Product, Technology, Training

Confused by CTI jargon? Don’t worry as we’re here to help. Let us guide you through the confusing world of tech speak, with our A-Z Jargon Buster!

This week, we explore J-L and no, we’re not talking about JLo.

If you missed the previous instalments you can catch up with A,B,C here, D,E,F here, and G, H, I here.

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.