Tips Archives | CloudCall
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Tips Archives | CloudCall

4 ways Call Recording improves customer service

By | Customer Experience, Product, Training
Call Recording. The name gives away what it is, but what you might not know is how it can benefit your customer service teams.

Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More

4 tips for managing your call queue times

By | Communications, Product, Productivity
In our recent CRM and integrations eGuide, we found that reducing queue times is the number one priority for call centres, with nine out of ten businesses seeing this as a significant priority.

Our research found that nearly half (46%) of all customers said they had bought elsewhere, or cancelled a contract because they struggled to get in touch with a supplier.

As you can tell, call queues can have a pretty big impact on customer satisfaction. Customers like to speak to a person and the quicker they can do that, the better.

To make sure you stay on top of your call queue times, we’ve put together 4 top tips for you: Read More

3 tips to get the most out of CloudCall for Microsoft Teams

By | Communications, Product

Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration toolsWith many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world. 

CloudCall’s integration with Microsoft Teamsprovides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.  

With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!  

Read More

12 Days of CloudCall

By | Communications, News, Productivity
You’ve heard of the 12 days of Christmas, but this festive season you joined us for the 12 days of CloudCall!

Who knew the 12 days of Christmas ends on 5th Jan anyway?

Each day, on the 12 days CloudCall, we looked back at some of our greatest achievements and announcements from 2020, with a few festive messages thrown in there too.

We created a special GIF for each day and have complied our top ones here for you in case you missed any over the last two weeks. Read More