Training Archives | CloudCall
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Training Archives | CloudCall

5 benefits of Call Reports

By | Product, Productivity, Remote Working, Technology, Training

You may be wondering, what exactly is call reporting? Well, simply put a Call Report is a set of data that’s collected from phone call records. Analysing this data can uncover powerful insights into how your business is functioning and where progression can be made. With so many of us working remotely, it’s more essential than ever before to be able to keep track of activity levels.   Read More

Bust that jargon! The G-I edition

By | Communications, Product, Technology, Training

Researching CTI (Computer Telephony Integration) and come across a whole load of tech speak? Well fear not! We’re here to tell you the ABC’s of the CTI world. And the good news?

G, H and I have arrived.

Allow us to escort you through the confusing world of CTI jargon. If you missed the previous instalments you can catch up with A,B,C here, and D,E,F here. Keep an eye out for J, K and L next week…

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Bust that jargon! The D-F edition

By | Communications, Product, Technology, Training

CRM’s, CTI’s, LOL’s… maybe not the last one. The world is full of acronyms, especially in the technology sector. We’re here to break down the technical terms and phrases that you are sure to come across and think, ‘what do they actually mean?’

Well fear no more! We’re here to tell you the ABC’s of the VoIP world. Keep an eye out for G-I, coming soon…

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