For Customer Service Teams, there’s few things as vital to success than your phone system.
It’s the heart of your operations, the money maker and a crucial method of communicating with your customers.
In fact, 56% of customers say that calling a company is the fastest way to get a response.
But what if you’re not using it to its full potential?
Don’t let your phone system be the thing that holds your team back this year.
We’ve created a handy eGuide just for you. Aren’t you lucky?
‘Taking customer service to the next level with CloudCall’, explores the ways in which integrating your phone system with your CRM can be the key to your success.
The guide details:
- How your phone system could be holding you back
- Features that can help you support and improve your team
- Why a CRM integration will boost your customer service
It’s available now and you can download it for free here.
Did you know; 47% of customers use the phone as they believe things are more likely to get resolved in a call?
It’s clear your phone system is the most important tool for your Customer Service Team, so why not use it to improve your strategy and data?
Thankfully CloudCall makes charting your road ahead for maximum efficiency pretty straightforward. *takes a bow*
In customer service, there’s huge potential for wasted time: scripts that miss the mark, tones of voice that the customers… don’t get on with, let’s say. Failure to address queries fast enough or in a way that puts you back in the customers’ good books.
But pinning down your perfect strategy can alleviate these issues and integrating your phone system with your CRM could be just the ticket.
With a telephony integration, such as CloudCall, your team will be able to:
- Conduct actions from one centralised platform
- Access all the same information they need
- Greater collection of data
- More easily provide a personalised experience
Suddenly, as if by magic*, solving customer problems is no longer, well, a problem!
Customer services can be a delicate matter. Not only is it time-sensitive but the reputation of your entire business is on the line, should you get the strategy wrong. It’s all a matter of having the right tools on your side.
With a clear picture of how your Customer Service Team is performing, you’ll always know what you should be doing next to maximize your success.
Curious about what else CloudCall has to offer? Book your free demo today.
*CloudCall do not legally state that we are ‘magic’…but we come pretty close.