Texting Directly from Salesforce

By September 26, 2019Product, Technology
Does your business use SMS to communicate with contacts? Utilize an integrated business SMS platform to effortlessly send texts using your business number.

Is texting an effective method of communication? Text messages have a 98% open rate, while email has only a 20% open rate. On average, it takes someone 90 minutes to respond to an email, but only 90 seconds to respond to a text message. When comparing texting to email, texting is more effective for open and response rates.

Why should you use texting? Implementing text messaging is a great way for customers to be able to reach your Sales, Success, and Support teams. Texting is also a great way to let your customers know about a limited-time promotion.

How does texting convert prospects faster? Reach prospects within minutes by sending a text. Send a URL to bring them to your website. Sales prospects who receive text messages convert at a rate 40% higher than prospects who do not receive any texts.

Deliver personalized experiences with SMS messaging with CloudCall for Salesforce.

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In our latest product release, users can text contacts and receive incoming SMS notifications while working in Salesforce.

Users can send texts from the contact or the directory. Just like phone calls, you can send text messages without leaving your Salesforce CRM.

In addition to SMS capabilities, CloudCall for Salesforce now allows users to send instant messages and collaborate internally. Text messages are all saved and stored automatically, ensuring that all conversation data is accessible.

Unlike standalone messaging tools, CloudCall enables users to text and IM directly from Salesforce and automatically captures the conversation as an activity. Find an overview of our September Product Release for Salesforce here.

Interested in learning more about CloudCall for Salesforce? Visit us on the Salesforce AppExchange or book a live demo with our product experts.

Courtney Burt

About Courtney Burt

Courtney Burt is a Marketing Associate from CloudCall’s Boston Seaport office. Courtney strives to help people benefit from the capabilities of integrating communications within their CRM. She embraces the harsh New England winters with a snowboard and in a former life, she enjoyed eating healthy.